We booked a room here a month and a half earlier through a booking site with full payment. I even contacted them for a cab pickup from the railway station citing my name and date of arrival. They kept silent all the while. Imagine getting to know from the cab driver just couple of hours before boarding the train, that my booking got cancelled for no reason. This is the experience they guarantee you for choosing them. I am sure they must have sold the same room for a higher rate. I don't find any other sane reason other than this. Absolutely scum of an enterprise with no ethics. When I called them to give a piece of my mind, the front office guy tried to sell me a room from one of their another property, sounding all apologetic. Owner even had the guts to justify this shady practice by accusing me for booking it via online booking websites, as if it's an illegal thing to do. Avoid this place at any costs if you are planning to visit ooty. It's not worth your money and even the slightest of your consideration. I had to run behind the booking site to get this cancelled and get a refund. So imagine my plight! It could easily happen to you as well. Doesn't matter if you booked in advance or otherwise. To the owner or anyone else who is going to come up with lame canned responses: shame on you. Get a life and do something ethical for a living. And gosh, watch your attitude. No one is staying there for free. Guests are not at your mercy.
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