Extended Stay America Select Suites - Newport News - I-64 - Jefferson Avenue

I like the rooms and staff.i don't like that they wash our lining and give it back there should be more towels and wash clothes and sheets to provide guest when needed

Both rooms had roaches, one room had no microwave and fridge was warm, bo wash clothes in rooms, sofa bed had crumbs, staff was very friendly but hotel was not uo to par.

I wish I would have read reviews before booking. We just needed a clean place to stay while we visited Busch Gardens and I always book a place with breakfast because it easier than trying to get the kids out to a restaurant in the morning. There was dirt on our sheets in the made beds, the furniture was not clean, the floors were just swept in the main walkways but not around the walls or under/near furniture, and the 2nd night we found a german roach crawling up the wall. Their "breakfast" is just snacks of prepackaged muffins, oa**eal packets and snack bars on a tray in the lobby and that is it. We could have stayed somewhere much nicer for what I paid and with a full breakfast.

It was terrible bugs and stains everywhere stunk could only stay half the night had to leave couldn’t sleep cause of bugs crawling on me and everywhere won’t never go back

The room was dirty. There were roaches. The trash can was full of the previous guests trash. The bed was very uncomfortable. For what I paid, it was not worth it.

Hotel had horrible smell…got to hotel late after Busch gardens…receptionist was not as desk, waited patiently, til I called hotel from my cell phone…I could hear the receptionist waking up in a room behind the front desk…hotel filthy, slices of watermelon laying in the hallway, obvious mold growth on floor…hotel smelled highly of urine, never again

Rod is very friendly and helpful and so is Terrell..

The front door was always blocked by people hanging out and smoking. The hotel was noisy all night long and we were woken up many times. When we got to our room, there were toys and dirty socks under the bed, so it clearly hadn't been well cleaned. There were no sheets available for the pull out couch and the mattress was stained and gross. We even had to go down to the front desk because we didn't even have a remote control for the television.

Front desk did not have the type of property I booked available. Room was roach infested. Roaches crawling on walls, under fridge, in the fridge. Roaches on the towels. And blood like liquid stains on carpet. Absolutely unacceptable. I checked out within 30 minutes of check in.