I was there for a week for work. I rented a PURE Wellness room. Let me start with the pro. I left food in my frig and didn't remember for a few hours after I left. They had someone gather my food and allowed me to return and get it. I really appreciated that. Now to the cons. I got up during the night on the first night to use the restroom. The lights are on motion sensors and turn on when you move so lights are going off. That totally destroyed my sleep. I thought they would go right off again, but the one took over an hour when I tested it. I had to get up a second time to turn off the lights. I'm there for a good night's sleep and definitely didn't get one. I don't remember having motion sensors in hotel rooms. I had a headache all day and couldn't work efficiently. The next day after returning to the hotel, I asked the front desk how to turn off the motion sensors. Her name was Jenny, and she asked why I expected her to know. She just runs the front desk. So I asked do I go get duct tape and tape up the sensors, and she just shrugged. With such unhelpfulness at the front desk, I didn't bother her with the other questions/problems I had. I was too tired to go back out so I used things in the room: ironing board and sheets and blankets in the closet, towels, etc. It was a hassle to use the lights and re-set every night, but at least they didn't go off during the middle of the night again. I thought of the good things about the PURE Wellness but didn't think of the bad. The fans were extremely loud -- well beyond white noise which helps you to sleep. It was also impossible to do a conference call or even a telephone call in the room. I either had to leave the room or go in the bathroom and close the door -- neither is good for work calls. They have a desk for working in the room but didn't bother to put lighting there. Can't see or hear. I used the pool a couple of times while there. There were storms which brought down palm fronds and other debris. They cleared the walkway by throwing the fronds and debris on the grass but didn't clear anything from the pool or hot tub. They also didn't have clean towels -- only left dirty ones in the bin. I used room towels. The breakfast didn't work for me. The waffles were pre-made and had clusters of sugar in each bite. Breakfast was late each and every single day even though there were quite a few people waiting each morning at 6:30. The women running it put bowls, plates, and silverware out last and gave people the evil eye if they used a coffee cup to get food or took whole fruit while they were still setting up even if it was already 6:40 and people have to get to jobs. They clearly knew how long it took to set up and clearly planned to be late every day, I planned to use a gift card to pay for my room. The woman didn't know how to use it so I was forced to use my credit card. Not what I planned for but pretty consistent with my experiences there.
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