더 월리스

位於中城安靜的居民區 出門右手中央公園，出門左手哈德遜河 步行五分鐘內有中型超市兩家， 步行五分鐘內有好吃的西安小吃，上海小吃 步行五分鐘可達地鐵站 服務專業 床品舒適

Very clean, spacious, most staff were friendly and helpful but service at front desk and management team was poor - due to changing travel plans, we made 3 bookings with 2 room types Upon arrival, requested to stay in the same room type (asked for cheapest one, and to forfeit the expensive one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking. After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move, ended up staying in the room given to us after much heated argument but received no apology Had also emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made until repeated requests Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.

位置非常好，酒店乾淨衞生

房間比較小，採光一般，窗户基本看不到户外景色，位置很方便，離中央公園很近，衞生很好，設施還可以

Exceptional Hotel Everything about The Wallace is exceptional from the location to the service to the decor. We have been to NYC on more than 30 occasions and this hotel was definitely our favourite. Staff was fantastic, rooms were large and always spotless. Although we typically try a new hotel each visit, this will be a hotel we can’t wait to stay at again.

Great boutique hotel on UWS. Perfect for us as our kids live 6 blocks away. Felt a bit like a Parisian boutique hotel.