뉴욕 노매드 더 리츠-칼튼(The Ritz-Carlton New York, NoMad)

入住的時候酒店前台説我的信用卡都不能使用！後來才發現是酒店入住系統有問題！害我等候了足足一個半小時。進入房間發現地面有巧克力沒有清理乾淨。提供的房間也是拐角不規則房型。實在不能忍受、就給酒店打電話投訴、酒店來人看了房間地面後給升級換了房間。攜程做客户訪問、得知情況後給酒店反應溝通、最後是攜程提供了服務方案！感謝攜程工作人員的負責精神！酒店不錯、餐廳服務也好！管理人員的工作質量和服務客户質量有待提升（要對得起這個酒店品牌在客户中的形象）。

看着很高檔，服務好

非常棒非常滿意

good place

房間裝修很一般，唯一優勢就是新了一點 服務一言難盡非常的差勁，從來沒見過服務如此不到位的麗思，沒有熱情可言沒有微笑可言，全程冷臉，連配備的沐浴露洗髮液都可以放錯了，放了兩瓶浴液沒有洗髮液，打電話等了很久才送來 沒有問候沒有打招呼，而且酒店天天好像都在辦活動，屁大點的大堂被人流擠的水泄不通 住一次就感覺到什麼叫冤種了

First time at the Nomad and it did not disappoint. Usually stay at one of the Conrad locations as they are all suites so it’s great to have the space. Booked here and my Suite Night Awards cleared so got a handsome upgrade which helped set the stage. Club level is world class and the offering is the best I have seen, including the RC’s in Asia. Highly recommend the splurge for the f & b, the views and more importantly the service. Can’s single out anyone as they were all wonderful. Gym is fine, lobby is understated and the bell guys do a great job of welcoming you in. Will be back for sure!

My car was damaged with the valet and no one will get back to us. We have all the proof they asked for and gave them time to investigate but they won’t reimburse us or even call us back at this point. Very poor customer service. We are very frustrated

My husband and I enjoyed a wonderful 4 nights here. A stunning brand new hotel with all the luxuries we had hoped for. Fabulous service (thank you Dan) and a beautiful room with the best view. Loved the bathroom, bath ammenities , robe and minibar. Highly recommend hotel in a great location.

Sleek, modern, luxurious are all ways to describe The Ritz-Carlton, NoMad. Break-taking views paired with unparalleled service makes this hotel undoubtedly the top of NYC’s luxury market. The dining is great, club is relaxing and an oasis, and the entire team from doorman to front desk to housekeeping to the club lounge exude hospitality at the highest levels. This is a destination within a destination city!