The Surrey

Great location. When we first arrived we were shown a room that was considerably smaller than we had booked, it was rectified after we requested it be corrected and an argumentative discussion with the check in staff who did not have the correct information. We showed them our booking and they reluctantly agreed. Room service was nonexistent. The front desk staff were positively belligerent when we queried about getting room service. We've travelled a reasonable amount over the years and have not struck such an attitude before, anywhere. For what you pay to stay their the arrogant and dismissive staff are an unpleasant feature. Do your self a favour, stay somewhere else. Very disappointing.

I LOVE the Surrey! I used to live in NY and this beautiful East side boutique hotel is the epitome of upper east side. Every time I visit I love staying here. Beautiful memories here throughout the years. Location is key, and this is walking distance to the train and right on central park.

We arrived very late and the check-in staff handed us warmed towels. They delivered complimentary champagne to our suite before we entered the room, incredible customer service. Next to Central Park. Incredibly romantic hotel with high fashion vibe. The french restaurant downstairs was superb, also some evening they had live jazz. The best place to stay Manhatten.