Verified traveler
2024년 1월 29일
This isn’t a hotel. It’s a room rental w/ an app (requiring you to agree to marketing) to get a 7 digit code to access the bldg and room. At 1 am, the code didn’t work. I was on the street w/o my belongings. Pay attention, the only amenity is internet and 2 thin towels. Dimly lit hallways require getting on your knees with a flashlight to enter code. The 2nd morning, no hot water. No phone to the front desk. The London help desk was so sorry for our inconvenience. Housekeeping is $40 extra, so don’t stay for more than 1 night. Sonders has no concept of guest services or hospitality. There are better choices in nyc.
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