트루바두르 호텔 뉴올리언스 태피스트리 컬렉션 바이 힐튼(The Troubadour Hotel New Orleans, Tapestry Collection by Hilton)

You can tell a lot about the quality of service when something goes wrong, and in this case, it did. The hot water system failed, and the way the staff handled it was great. It was fixed within a few hours, and partial refunds were offered before I even needed to request one. Otherwise, a perfect trip

I had a good time and this hotel is really cool and clean and fun. Everything was chill and nice

very good experience

比周圍的其他酒店便宜不少，位置也方便，走路十分鐘左右就能到canal street。性價比很高，設施很好很漂亮。二樓的lounge很適合學習辦公。

Overall the room itself was good. Desk staff was friendly and welcoming. Wait staff at restaurant and bar was ok. Construction work was going on next door which began at 5 am so deprived of sleep. Could have been forewarned at time of check in

From the moment we arrived, the people at the troubadour impressed us. Our valet, Jada, and front desk guy, Nathaniel (i think) #55, were kind and very helpful and conscientious of our needs. And Patrick at the restaurant, the listening room, made our evening special. The room was clean and comfortable and quite stylish too! The bathroom and shower was absolutely beautiful - i wish we could've stayed another day or two!

Nothing Luxury about the Troubadour unless you consider Power outlets that don't work, show heads with no pressure from leak, cold shower options only, in room thermostat controls that don't work set 68 reached 75....bathroom vent fans are for aesthetic only....if you book via third parts ******* they won't work with you for coordinated refunds they'll throw a few points towards your Hilton Honors. We had to spend time on our vacation to move rooms only to experience other issues with the in room "safe" prelocked from previous guests with no available override key....and no Hot Water at 6am-11am....its no coincidence I met two couples in hotel elevator checking out in frustration....traveler beware. First time in New Orleans and this was the only thing of concern. Day manger will say there isn't a way to issue refunds but when coordinated with ******* she denied the availability of refund. A Will vs a way.

Only 1 of 3 elevators were working and no hot water - the front desk was very accommodating Hilton needs to do better

our room was located on the 16th floor. Only 1 of 3 elevators were working so it was a hassle getting too and from your room. The hot water didnt work the entire time we were there. Cold showers the night we arrived and that morning before we left. The tv remote didnt work. Front desk never answered after trying a dozen times. The location of our room was very close to the rooftop bar and we had to listen to bass from music well past midnight so we didnt get much sleep.