쉐라톤 뉴올리언즈 호텔

훌륭한 서비스였습니다. 객실은 깨끗했지만 업데이트가 필요했습니다.

여러분께 이 호텔이 정말 미쳤다고 말씀드리고 싶어요. 서비스가 너무 나빴어요. 앱에서 2박 킹베드룸을 예약했는데 체크인을 했는데 지금은 킹베드룸이 없다고 해서 2시간을 기다렸다가 돌아와서 방을 받았어요. 더블베드룸이에요 🤦♀️. 내일 킹베드룸을 바꿔주겠다고 약속했는데 아무것도 바꿔주지 않았어요. 체크아웃할 때까지 그 방을 계속 썼어요. 서비스를 제공할 때 거짓말을 하는 것 같았어요. 웹사이트를 통해 객실을 예약한 고객을 우선시할 뿐이에요. 하지만 그건 공평하지 않아요. 앱 없이는 이 호텔에 대해 아무것도 몰랐는데 웹사이트에서 어떻게 예약할 수 있겠어요. 서비스가 정말 멍청해요. 이 호텔은 별 2개밖에 안 돼요.

방은 끔찍하게 어둡고 창문도 아주 작았습니다. 로비의 경비원은 제가 테이크아웃 가방을 들고 있어서 배달원이라고 생각하고 입장을 막았습니다. 똑같은 테이크아웃 가방을 들고 있던 제 친구들(백인)은 아무 문제 없이 들어갔는데 말이죠. 프런트 데스크 직원도 전혀 친절하지 않았습니다. 최악이었어요!!!

프론트 데스크 서비스는 매우 좋지만 여행용 어댑터를 사용할 수 없습니다. 프론트 데스크에서는 사람들이 구매하여 객실로 배달할 수 있도록 특별히 도와줍니다. 룸서비스도 엄청 빨랐고, 빵 한조각도 보내주셔서 너무 게을러서 논쟁도 못했어요.

서비스는 세심하고, 환경은 우아하고, 경험은 훌륭하고, 프론트 데스크 서비스와 호텔 서비스가 갖추어져 있으며, 태도가 친절하고, 참을성 있고 세심하며, 주변 환경이 매우 좋고, 교통이 편리합니다.

The hotel was great! I was disappointed that I was charge an extra $10 per day due to the size of my vehicle. That should not matter because it was still placed in a standard size parking spot.

The hotel itself is fine and the location is excellent, but we had several awful service experiences. First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day. Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room. When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology. Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating! It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult. The only good staff interactions we had were with the interns who were there on a training program. Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025? Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free

The hotel was nice convenience was great everything was within walking distance but what I didn't like was the paying for parking if I'm already staying.