힐튼 뉴올리언스/세인트 찰스 애비뉴(Hilton New Orleans/St.Charles Avenue)

The rooms on the picture do not match what you get! Breakfast is not included. Even you book with breakfast, they will charge you at the end of your stay! No information from front desk! Horrible experience. Never gonna stay there again! It is a scam! Be careful!

I like the historical value of the property and the interior was nicely decorated. However, most of the staff were rude, and everything was broken or in need of repair -shower had no hot water coffee pot and telephone were broken, cleaning staff only left clean towels, otherwise, they left dirty glasses and wastebaskets, did not replace used glasses or used creamers, coffee ect... I could not believe that I was at a Hilton, never received such bad service and circumstance. So many problems left 24 hours early even though my stay was not refundable.

After the first night we were locked out of our room. When I went to the front desk at 9:00 pm no one was at the desk to help me make a key. I was told that I would have to wait until the attendant came back from lunch. Finally a maintenance man let me in the room if I could describe something in the room that belonged to me. The next morning I went to the front desk and was told that I do not have a reservation and they were not sure how I was allowed to stay. After showing them my confirmation, I was "allowed" to stay for the remainder of my nights. Staff was very unorganized and unfriendly.

The hot water was not working..the water in the tub was running all night. They could not fix the problem and never offered a new room.

The room that i paid for was not clean and I was moved to a smaller that i did not pay for

Only issue was first room hadn’t been cleaned yet. The front desk quickly took care of and room was great!

Absolute 5 Star stay! Front desk staff were extremely helpful & welcoming. They accommodated every need with a warm genuine attitude!! Ashleigh provided exceptional service. We will definitely be coming back!!

We very much enjoyed our stay - great location, super friendly staff, comfortable room. Perfect place to explore New Orleans!

When we booked the room we put 4 adults in the room. We arrived early and the hotel stored our luggage. When we came back, one of the doormen said he’d bring it to our room in 10 min. 30 min later, we went down to get it ourselves. Of course, he expected a tip even when we had to go down and get him. He said he forgot our room number. The bathroom had 3 towels and half a roll of toilet paper. We called down at 845am for towels, called again at 915am. My husband went down to get some but the front desk only had toilet paper. It’s now 10am, still no towels. Check out is 11am. We should get a late check out because not everyone can get a shower.