앨더 호텔 업타운 뉴올리언스

We soent over an hour attempting to check-in, however Reservations desk could not find our Trip.com reservations. We sat in the hotel lobby, and attempted to log-in with my personal laptop and mobile device to give my Trip.com booking reservation info to the Clerk, but Alder Hotel policy deemed you must be a guest to log-in to their internet services, thus we were unable to connect to show our booking confirmation. The Hotel Valet Clerk was exceptional, she offered to keep our car parked in front of hotel Alder until we could get checked in. The Front Desk Clerk was friendly, but there was nothing she could do and she did not have a room availabke for the price Trio.com offerref. Since we could not confirm our reservation, we left the hotel, after driving 9 hours and were totally exhausted at 9:00 pm, we contacted a friend who got us a reservation at another hotel, with lesser amenities, in the Uptown area, further away from our business meeting the next day. As senior travelers and as a Disabled Veteran, this was a very undesirable and exhaustive evening. Very dissatisfied with this process and outcome! Requesting assistance with full refund! Thank you.

This is a clean and well-sorted property with all the basic amenities and no frills.  It’s a great uptown location for those who are visiting the universities or Ochsner.  There are no fitness facilities, however you can go to any number of local gyms and buy a day pass if necessary.  Overall, a great place to stay if you’re seeking basic accommodations at a reasonable price.

Free parking and convenient location

Everything was perfect!!!

I stayed an additional night after my initial booking. The service remained just as excellent. Ohhh ask at the front desk for assistance with a taxi to the airport. Much cheaper than uber or lyft.

體驗很好，前台都很nice

The best part about this hotel waa the free parking and the manager Marlene. Dallas (one of the people at the front desk) was not helpful as when we got to our room, the shower was moldy and rusty and the room smelled weird. I told Dallas about it and he said all of the rooms are probably like that and I can talk to the housekeeping manager the next morning and show her the shower. I didn't take a shower that evening and went down the next morning to talk to the new person (Marlene) who was at the front desk. She moved me to another room after I told her what happened. The showee was better but I think they just need to redo all the bathrooms in this hotel. Dallas needs some sort of training. In addition to the room situation, my cousin asked Dallas if the coffee was fresh and/or how long was it sitting. Dallas responded and said I don’t make the coffee, it's not my job. He just didn't seem helpful at all.

We have stayed at the Alder many times. The staff are always friendly and helpful and the rooms are always clean. One of the best perks is free parking!