A very beautiful hotel in a perfect location. Staff here have been very accommodating and booked all our trips for us in advance. Very responsive on WhatsApp. The hotel arranged transfers to and from the airport. Breakfast was amazing, blown away with the variety. The staff at breakfast are so lovely. Room - we stayed in the deluxe stone room. Wow, absolutely beautiful! The hotel has a terrace, perfect to relax and perfect views of the hot air balloons early mornings. Only down fall, I found the reception wasn’t open 24 hours. Morning of our hot air balloon ride I couldn’t find staff to enquire where our transfers were. Though transportation eventually arrived, it would have been nice if I could ask staff to enquire regarding the delay or whether we missed our pick up. Secondly, I had to ask for a receipt as proof of payment for all my excursions, which one staff seemed hesitant in issuing or wasn’t sure how to, after a bit of pressure I was provided with a receipt. Otherwise, staff have been superb and the hotel experience has been fabulous. We were provided with information regarding local ATM, recommended places to eat, how to navigate to certain places and provided tea when we asked, did wake up calls when requested. Thank you for accommodating me and my son, you made our stay very enjoyable. We wish all the staff the very best.
좋아요
48생생 리뷰