케이츠힐 하우스(Kateshill House)

We called into Kateshill House en route to Great Witley. This was unplanned. We decided to stay for a lunchtime drink and sandwiches - four of us. Warm welcome, great service, excellent food and drink all in a wonderful and peaceful setting. Thank you!

Promised refund but never transpired!! As stay was not good - quite disgusting to be honest Room was dirty and the stench from bathroom so bad had to go purchase bleach to disguise smell shower had mould all over floor and shower hose radiator not cleaned in months threadbare mats and window unable to be opened to air room as rotten & broken Claims to have bar facilities but no staff to run or provide service - no clean sheets or towels provided for 4 day stay …staff claimed to have lost spare key to provide room service Wrote complaint & provided photographic evidence and had several mail exchanges & phones calls and was promised refund from Steve the owner but not true to word and no money ever repaid - Truly shocking experience from the outside looks good but reality is not a good place and not honourable people

Beautiful house, room and gardens. Good quality breakfast. Very helpful staff. Well definitely return. We also attended a wake whilst staying and the food and drink that was supplied was delicious. Alot of history about the house and gardens, which the manager was happy to share.

After reading favourable reviews of the afternoon tea at Kateshill we decided to book one for a special birthday celebration. We were so disappointed. It arrived 40 minutes late, stand was very wonky and precarious. Nice selection of sandwiches, quiche and sausage rolls were tasty. Had to wait another 40 minutes for scones to arrive. Presentation was poor, served on a silver flat along with tiny pieces of brownie and a mille feuille.

the outside and gardens are stunning. Once inside the downstairs is very english. Great bar, breakfast/ dining room overlook the gardens. Breakfast is ordered the night before for a requested time. Delivered to your table and superb. Each bedroom is unique, superbly comfortable, spacious and well decorated. Sam greeted us every day, the rest of the staff extremely polite and would take time to chat. Very relaxing. Added bonus is the walkability into Bewdley, with historical buildings and pubs. The quaintness and charm of the town is unforgettable. River side bars excellent.

What a beautiful house. Beautifully restored and decorated. We stayed in Cleeves, a lovely room, very comfortable, lovely bathroom and so clean, our chandelier was gleaming. There was a lovely welcome, large, excellent breakfast, I couldn't finish mine. An easy walk to Bewdley, perfectly located. An added bonus was after breakfast we wanted to go for a walk by the river. The staff allowed us to keep the room for an additional hour so we could shower and change before driving home with no extra charge. I would recommend highly.

We stayed here for 1 night on our way home down south. We were greeted by friendly lady who showed us to our room and gave us sheets to fill in for breakfast in the morning. She told us where was good locally to get food as they don’t offer evening meals. Our room was massive and beautifully decorated. Drapes over bed head, big comfy sofa, wardrobe, dressing table, tv, tea/coffee making facilities. En-suite bathroom was stunning too. Freestanding roll top bath, walk in shower, his/hers sinks. Plenty of towels provided and bathrobes. Toiletries too. Room had lovely view of gardens and across hills. We had chosen breakfast as requested and went down on time. Sat at table for 20 minutes then went to find someone. Lady we did find wasn’t happy as she was on her own as no other staff had turned up.! I had ordered scrambled eggs and bacon and a croissant , my husband ordered toast and cereal. Mine came out freshly cooked. Croissants came out 10 minutes later on a board to go on sideboard with cereals. Our toast then came out after. Had to ask for orange juice which we were told was usually out on sideboard but as she was on her own hadn’t been done. Got a little tired of being told she wasn’t pleased she’d been left on her own. Finished breakfast, packed and left not seeing any other member of staff. Sadly not somewhere we would stay again even though beautiful rooms. Other thing was the little milk portions left for tea/coffee making were 5 weeks out of date ! Went down to get jug of fresh milk instead.

Second time we have stayed at Kateshill House. We stayed the same time last year and it is still as good as the first, if not better. This time we stayed in the Henry room. A large and exceptionally opulent clean and peaceful room, with a very large and comfortable bed! Sam and her staff are very welcoming and ensured everything was perfect. A delicious breakfast overlooking the beautiful garden. Five minute walk to the river and pubs nearby - perfect. Garden views were amazing - credit going to the gardener who we met this time and received some good advice on how to keep a gravel drive looking so good! I am certain we will return.

Poor customer service. For a 5* B&B I would expect a welcoming service. Food was average, bed was uncomfortable, curtain fell down and couldn’t be put back up. Which clearly happened often - they need to solve the ongoing issue? Carpets stained, windows filthy. I asked to move rooms due the uncomfortable bed and was told no instantly saying there wasn’t any spare rooms. I know this was untrue because I could book a room for that date. I was advised to just get drunk if I was poorly.. not funny when you have paid this amount of money. I’ve stayed at many hotels and bnbs with 3 or 4 star ratings that have gone above and beyond for their customers. The only positive thing about this place is the garden.