I booked with them 2 months a ago, once i arrived with my family at 1am (tired and hungry as our flight was delayed). When I tried to pay, the staff tried to charge me an extra £200 Egyptian money. And when I told him that he is charging me extra, he said my rate calculator is different that’s why. But when I asked him what his rate was, it was the same as mine, and then went to charge me the right amount as I was right. He told me we still had a family room booked with a view, and our room was ready. Once we went up to our room, they showed us one couple room on one floor, and another couple room on another floor. I was disappointed and went downstairs and told him that I will not accept this as we want to sleep together in a family room. He said he will arrange a family room for me now and will show me it. When I was on my way to go to the ‘family room’, he took me outside the building and into a building next door and said ‘this is the shortcut to go to the family room’. And once I entered the room, I was in disbelief. He took me to a different hotel and the room so absolutely disgusting, with horrible sofa bed, and one bedroom. The beds, sofa, furniture and carpet were all filthy and worn out. I don’t think anyone would ever live or stay there. I wish I had taken a picture of it. I was fuming and asked for a refund, he at first denied giving me it and then eventually realised he isn’t providing me the service so he gave it. He still made me pay for the taxi fee, when it was meant to be complimentary. He told me that I will never find any family hotel at this time and area. I got my refund and booked another hotel right next to them called ‘Sahara Pyramid Inn’, which had a beautiful family room with the pyramid view. And the staff were very accommodating and lovely. They even charged me less than half the price with the better service, and family room. It was £4000 Egyptian pounds with Giza Pyramids and £1900 Egyptian pounds with Sahara Pyramids Inn. I think it would be better to book at Sahara instead of the dishonest people here.
좋아요
131생생 리뷰