세르 나탈 그랜드 호텔 & 리조트(Serhs Natal Grand Hotel & Resort)

훌륭한 도시형 리조트이며 모래사장에 발을 담그고 있습니다. 폰타 네그라(Ponta Negra)의 가장 분주한 지역에서 멀리 떨어져 있기 때문에 어린이와 성인을 위한 레크리에이션, 의자와 파라솔이 있는 사실상 전용 해변에 있습니다.

음식은 원하는 것을 남겼습니다! 아, 접시에 음식이 조금밖에 없어요! 저기 보이는 것이 키즈 플레이트인 것 같습니다. 모든 것이 포함되지 않은 경우 호텔 밖에서 식사하는 것이 좋습니다.

의심할 여지 없이 이 호텔의 강점은 음식입니다. 눈부신! 모든 레스토랑 중에서. 훌륭한 직원 친절도! 합리적인 효율성, 별 5개 이상을 기대했습니다. 방은 내 기대에 미치지 못했고, 매우 불쾌한 곰팡이 냄새가 났고, 불평했고, 오존으로 에어컨을 유지 관리했지만 문제가 해결되지 않았습니다. 욕실에 물이 새서 마술 쇼를 보는 시간이 늦어지고 결국 실종되었습니다... 수영장은 훌륭했지만 난방이 가능했고 온수 수영장은 성인용이었고 4살짜리 아들은 즐길 수 없었습니다. 어쨌든 매우 좋은 호텔이지만 우리가 지불한 금액에 비해 특히 숙박 시설이 더 기대되었습니다.

나는 그것이 훌륭하다고 생각합니다. 음식은 훌륭하고 모든 것이 좋습니다.

Bien, mais le check out, la dame pas très aimavle6

The hotel is nice, but we would have expected more from a 5-star resort. Our room was large, but rather worn. There was a strange smell from the cupboards so we did not put our clothes there. Also the bathroom was average - even the toilet was somewhat loose from the wall. The room safe did not work. No coffee makers in the rooms. If you don’t speak Portuguese be prepared to use google translate - a LOT. Our daughter had been looking forward to using the kids club but this was impossible as no one spoke English. Not a single person working with the kids knew the slightest English. Even some of the receptionists struggled with English so our bookings for dinner for example was mixed up and had to be rescheduled. Hardly anyone in the restaurants / bars spoke any English whatsoever. I find it strange that at a 5-star family resort of this size that English was such an issue. Other than that - pool area was nice and it was good being able to order drinks and snacks by the pool. Although a menu was necessary to point to what we wanted to order.

The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.

The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!

The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.