My trip started off with a flight cancellation that put us into Nashville 13 hours behind schedule & into the next day. I called the hotel at 10:00 pm on August 8 after landing in Chicago & was denied check-in via phone due to booking through trip.com. I was told to send an email by the female worker to Placemakr to hold my room, which I did immediately. This made no sense to me as I was talking with a worker from Placemakr. When I arrived at the hotel at 9:00 am on August 9, I was listed as a no show & had to rebook my room. Thankfully, the gentleman working the desk that morning understood the situation & kindly took care of getting everything set back up. I worried myself sick not knowing if I was going to have a place to stay when arriving in Nashville. I would love for this employee to know how much her unwillingness to help me that evening affected my trip.
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