베스트 웨스턴 네이플스 인 & 스위트(Best Western Naples Inn Suites)

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Nice place average suites have nice layout hot tub was hot but jets could use more pressure and my bathtub had literally no water when turned to the hot side so made for low pressure for the shower and not a scolding hot bath!

Overall the room was nicely renovated but the bathroom shower floor was nasty. It had permanent dirt and filth marks. The floor of the room was also quite sandy. It also doesn’t help that the sink is outside the actual bathroom area which makes it rather inconvenient to use. The breakfast selection was decent but it was bland and tasteless. For $275 a night I expect way better. I would complain less if this room was $100 or less per night.

Staff unfriendly. Acted like they all hate their jobs… Rooms only get cleaned every 3 days.. and sheets changed every 3 days. that is disgusting!!! Especially for the cost!! Horlel refused to grant me my rewards points despite being a high ranked customer!! Had to beg borrow and plead for toilet paper and clean towels.

Super cool hotel! Would highly recommend. Cool outdoor atmosphere with lots of fish ponds, 2 pools 2 hot tubs, overall best hotel especially for the price.

Having to drive around the front of an extremely busy restaurant to reach the parking for our room, and finding that many restaurant patrons utilize hotel parking for their dining is disturbing. We were told this was a recently refurbished room, and I'd love to have a chat with the designer, as the room layout was quite awkward with only one chair and no table. We find the trend of No guest services booklet/local dining listing to be highly inconvenient as well. The grounds were interesting, and the breakfast was nice, but the coffee was unable both in the room and at the breakfast dining area.

The staff was friendly but this hotel should have been CLOSED during their MAJOR renovations. We had no idea this was happening. We would have never stayed there. We were woken up early every morning by construction noise including the roof right over our room being ripped off! It went on all day, you could not enjoy the pool area or anywhere else. Also, the sheets were stained, bathtub chipped. Shame on the owners and Best Western for keeping the hotel open during this time. The front desk attendant said that they had informed ******* of the renovations, but we did not see that in the description of the property.

Property looks old and outdated no pool heater like advertised breakfast pretty mediocre no many options room ok but some dirty furniture and don’t get me started on the shower super uncomfortable and water pressure horrible. For the price there are way other better hotels in Naples. On ******* it showed i was going to pay $733 for 2 night ended up paying $806 So 400 pee night???? Not worth it at all !!!!

No sign on Elevator. Had to call to see how to use it as we had a handicap person and three kids one of which was handicapped. We were told oh sorry its broken and they were waiting for parts. Ok strike one. They did have someone help us bring luggage up. Went in room it was dirty called down to ask if they could send someone to look at it and was told by the manager she was training someone and couldn't leave the desk. Didn't even offer to send anyone as soon as possible. So strike two. Then i asked if we could change rooms and was told no and that i was being hostile and they didn’t feel comfortable coming to the room. I asked for a refund and was told no because i booked through *******. So i called ******* and they said since i had paid Best Western they were responsible. I Asked for refund and was refused. I went to the lobby to show them photos and asked them just to look at them and was told to leave they were done with us. Never in my life have i been treated like a piece of trash. Obviously they don't care about customer service nor their company. The manager should be fired for the way she treated me and my family.