베스트 웨스턴 네이플스 인 & 스위트(Best Western Naples Inn Suites)

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This older garden hotel is being renovated and seems to be under new management with some teething problems. We loved the location adjacent to the Tamiam Trail. Perfect for riding our bikes to the beaches, restaurants and around the quiet tree-lined streets with mansions! Our ground level patio room faced the quiet and lovely interior garden and pool area. The pool was clean, but our room was not...the floor was covered with sand. The room was sp****ly furnished (one chair, no desk or table) with new furnishings and comfortable bedding and mattresses. The glass shower enclosure was installed incorrectly and leaked onto the floor. The hot breakfast was OK but not outstanding. They are trying, but have a ways to go. We would stay again for sure for the pool and location.

This property was exceptional. The grounds was amazing and also the staff. I just don't understand why there was no table and chairs or a desk to eat at. At checkout a man helped said he was new and assured me that the rooms don't come with a table and chairs even though the website showed them. Would have enjoyed eating their complimentary breakfast in our room instead of outside near the pool at 55 degrees temperature. Try being more helpful and understanding to your guests needs who paid top dollar instead of being rude.

Free parking, quiet room with view on the pool, good breakfast around the pool, very good quality price ratio

I used to love this place, but many things have changed in the bad way. They keep their excellence in personnel service. All of them are so friendly and helpful. However, they are not making the beds every day, just each three days. Just one of the jacuzzis is working from a year until now, and I found a couple of roaches in the bathroom and around the TV.

Pleasantly surprised! Grounds were nice and tropical, pool setting very nice ant the room was recently updated and quite nice. Central location with shuttle to the beach. We only stayed one night passing through but we were happy. Again, pleasantly surprised with it being a Best Western.

Ground floor room which was newly remodeled after the hurricane. Screen on the sliding door still has a big rip in it. The worst part was the cleanliness and lack of response. We arrived late in the evening and didn't notice until the first morning. It appeared the floor had been swept, but the debris (sand, dirt, leaves, etc) had not been disposed of. It was just in a pile at the edge of the room by the door. We mentioned it daily at least once to the gruff front desk staff, but nothing was ever done about it during our entire four-night stay. At one point the crabby font-desk person did contact house-keeping an a two-way radio. They bought clean towels (which were also needed), but didn't scoop up the debris.

Nice grounds, unique with all the animal statues. Elephants, Hippo, lions, oh my. M Nice pools and hot tubs. Tropical. Rooms kinda old. Carpet and bathrooms need updating.

Air conditioning ducts are dirty. Only 1/2 roll of toilet paper in room, no extra. Room furnishings very old. Room definitely needs an up date. Elevator did no work. Needs new bathtub as well. We were giving a room all way in the back of the resort on the 2 nd floor. Not what I was expecting.