더 웨스틴 베라사 나파(The Westin Verasa Napa)

Great location in napa for winery visit

Appreciated the location of the property. Convenient to many places on our agenda. Valet service and evening car service was provided at no charge and that staff was very accommodating. Bar and restaurant staff also highly professional. What I was highly unsatisfied with was the location of our rooms. I booked 2 rooms at the time of booking for a girls weekend to celebrate a milestone birthday and the rooms were no where near each other. And our request could not be accommodated by front desk staff. Reserved a month in advance.

Food at the little cafe was not very good. Won't dine there again. Staff was nice to take off the breakfast I wouldn't eat. Bar staff was a lot of fun and they maintain the cleanest glassware anywhere. Every glass was toweled and shined.

Considering the room price, better soundproofing would have been nice. The first night, I was awakened twice by a young child who seemed to be having a nightmare & the next by an infant across the hall who cried for 90minutes.

Overall the hotel is nice and the staff are friendly. My biggest gripe is that it's NOISY. You hear every voice walking down the halls, the housekeepers talking outside the rooms and the worst of all - a staff member using a leaf blower at 8:15am, New Year's Day, right outside the guest room windows. Again, nice place, but not exactly "restful" if you like peace and quiet.

This property is beautiful, my husband and I enjoyed our stay and will definitely come back! The staff was very attentive. Thank you.

The parking garage door was heard going up and down constantly starting at 7 AM every day in our room. Probably nothing that can be done for this and adjacent rooms. But a discount should be offered on these rooms that is significant and the guest should be advised of this noise. If you are working person, you are up and gone by 7 or so anyway, so no big deal. But if you are casual traveler, the room is not good for those that sleep-in until 8 AM. The desk staff, concierge service, housekeeping, bartenders and the parking concierge staff were all excellent. The servers in the cafe area could have been coached on kindness and promptness a bit. They were a little bit lax on customer service.

Staff was incredible! Also close to downtown Napa and a local market so tons of shopping and food options within walking distance. Well lit at night as well.

We were very pleased with the amenities of the hotel and the staff, especially the valet team Gabriel did a excellent job taking care of our family. I believe the hotel restaurant was ran by a different organization. We got yogurt, granola, strawberries in the morning. It was served in a box and it’s kind of all over the box instead of having a container.