스위트 레이크 리조트(Sweet Lake Resort)

I forgot my coat in their room, called right the next morning, I was informed that the coat could not be parceled to Nairobi and I had to go get it myself, I don't frequent Naivasha, so months later when I called for pickup, I was informed that my suit coat had been given away. Their accomodation is as pathetic as their customer service.

Run, run, run away from this hotel. Working on swimming pool, bugs in food, rooms with oozing toilets, holes in walls, ripped curtains, dark, scary, super gross. Arrived on a tour and all 16 travelers refused to stay. Run. Skip this resort.

Very poorly maintained facilities. Soiled upholstery, stagnant sewage,broken bathroom tiles. Overall an underwhelming experience. We came here on the second leg of our journey from the Maasai Mara where we stayed at an amazing place, so it was very disappointing to be staying in such a place.We were booked in by Mamu Travels and we assumed that they knew what they were doing as they ought to be aware of which properties are decent to send their clients to. We didn't even get a refund for the night we didn't spend there.

Spent one night. Rooms are dated. Bathroom sink water splashes all over floor. Electricity extremely poor; it was off and on all evening. Internet extremely poor hardly worked, have your own internet. Bathroom vent windows don’t close thus the room was filled with mosquitos. TV mounted one way and doesn’t work. Breakfast basic Low budget hotel and that is the quality of accommodation, food and experience. Management should revisit the business plan and improve the hotel. Offer good basic accommodation, service and experience. Good Luck.

Chambre spacieuse. Lit confortable avec moustiquaire. Restaurant agréable avec très bonne cuisine. Poisson grillé provenant du lac Naivasha. Pas de vue sur le lac de la chambre. Le personnel est très serviable.