During my recent four-day, three-night stay at The BCC Hotel & Residence, I found myself reflecting on a mixed bag of experiences. The hotel itself shows its age, with visible wear and tear on the facilities. We experienced significant inconveniences, such as a malfunctioning elevator, leading to extended waiting times to get to our floor. The water in the shower was lukewarm at best on the first day, though, fortunately, this issue did not persist. Cleanliness fell below expectations. I discovered unremovable stains on the provided towels, bed sheets, and pillowcases. A roach incident within the room was unsettling, to say the least. These hygiene issues might be particularly concerning if you prioritize cleanliness. Facility-wise, the aging infrastructure could benefit from a thorough renovation. Despite being advertised as a 4-star hotel, the overall ambiance and amenities felt more akin to a 3-star establishment. On the positive side, the breakfast buffet offered a diverse range of options. The quality of the food was average, with some dishes leaning towards the salty side. Nothing was particularly impressive or offensive. The hotel's location is undoubtedly one of its strongest attributes. Its prime positioning provides excellent convenience for travelers, making exploration of the area effortless. Additionally, the accommodation cost is quite affordable, a favorable factor for budget-conscious guests. In conclusion, while The BCC Hotel & Residence provides value in terms of location and price, there are marked areas for improvement. A committed effort to enhance hygiene and update facilities could elevate the guest experience to match its 4-star rating.
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