The King Kourt Hotel is a 3-star establishment conveniently located near the railway station and other city attractions. Unfortunately, the property is quite run down with poorly maintained rooms and fittings. We booked two interconnected rooms, both of which were far below average. The bed linens were in terrible condition, appearing as though they had been used for months without being changed, prompting me to request replacements. The bathroom linens were similarly old and worn out, likely unchanged for years. Additionally, none of the electrical sockets were functioning. It took nearly an hour for the maintenance staff to repair them, and even after that, the power remained on regardless of whether the switch was turned off or on. The walls were peeling, the window panels were rusty and couldn't be locked, and the tap fittings in the wash basin were so tight that it required considerable effort to open them, causing pain in my wrist. The wardrobe and cupboard doors were also difficult to open due to their tightness. The service was a mixed experience. The junior bellboy in black and white uniform was rude and lacked basic hospitality etiquette, appearing unsuitable for the industry. In contrast, the senior bellboy was very courteous and helpful. The front office manager was proactive and handled situations positively. The highlight of the hotel was the restaurant, Kudla Fish Land. The staff there, especially the captains and the manager, were very courteous. The food was delicious, offering a wide variety of local, Chinese, and Indian dishes. The breakfast was also good and fairly standard for the price, though refilling items during busy times was sometimes an issue. Nevertheless, we enjoyed all our meals there over the three-day stay and were very pleased with the chefs' efforts. Overall, while the location of the King Kourt Hotel is advantageous, management needs to focus on the property's overall maintenance and service quality to remain competitive in an area with other branded hotels.
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