Sarena de Muro Resort Mallorca - New Opening

Had a lovely relaxing week in a suite (side sea view) rooms are fabulous, breakfast great however would have preferred real coffee instead of a machine. No problem getting a Sunbed anytime of day. Very relaxing by the pool with background music. Would have liked to see more snacks in the pool menu as it’s mostly dinner items with a few salads. Also no waiter service from sunbeds. A few steps from your sun lounger to the beautiful playa de muro beach. Evening entertainment is good. They also had a big screen for the football. A 7 minute walk takes you to nearby las gaviotas which has a few nice restaurants bars and shops. 10-15 minutes takes you to playa de muro area with more restaurants. A taxi less than €10 and plenty of buses will take you there or up to Alcudia beach and port. The reason I gave only 4 stars is the sun loungers are old and quite uncomfortable. They need to replace or add a padded cushion and would prefer if there was waiter service from sun lounger instead of queuing at bar to order drinks. We had a lovely week and would definitely return.

Very disappointed with the hotel, if you book just checking the photos beware, because it’s not like that, everything is old, on the way to the restaurant (level -1) looks like the ceiling will fall in your head. Bedroom too old, with ants everywhere going trough our baby food. Bathroom was in a terrible condition, poor light, our shower head break in the second day, needing someone come over and fix. Cleaning I don’t think they know what that means, just changing towels and removing the rubbish, you could feel the sea sand in the floor and see how dirt it was. Breakfast and dinner too repetitive, and with little options. Playground for kids not good at all, always close and with some broken toys, poor opening times. It’s impossible to seat in front of the swimming pool in any sun bed, the people put their towels on and leave the there, and sometimes you look over there and there’s just towels seating on the beds 🤡. I supposed have read more comments about that hotel before booking, for a 6 nights hotel over 1000€ it’s not worth it, I’ll have choose another one, so BEWARE with them.

It says in the hotels info that there is daily cleaning, but that has not been the case for us. The room has not been cleaned properly, the bed linen has not been changed. We spoke to someone at reception about this, he said it should be cleaned properly the next day, but it was not done, and was not done during the week we stayed here. On the floors in the room we found old, used plasters, toys from other guests, and generally a lot of dust and dirt in corners and along the walls. The toilet occasionally wouldn't flush, the bathroom trash can was broken, the phone in the bedroom didn't work, the appliances in the kitchen were broken (and extremely old). The main door was very hard to open and close. It also says in their info that smoking is not allowed in the entire hotel, but many guests smoke everywhere, by the pool, the restaurant, etc. The employees have been right next to it without saying anything. It has been very annoying with so much smell of smoke everywhere. Another experience we had was that we booked a table at their a la carte restaurant. We arrived at the appointed time, but no one came to welcome us, and there were no other guests there either. We waited, but finally went to reception and asked to cancel our reservation. The reception also said that the restaurant was arranging tables inside, but it was around eight o'clock and the restaurant should have opened at seven thirty. Very strange not to be ready an hour and a half after opening. We didn't feel like eating there at all, and are glad we went. Ate rather at the buffet, the food was ok. The breakfast was very good. But overall this is NOT a 5 star hotel in our eyes. Very old og worn.

We love the location it’s just excellent and rare direct access to the beach. Despite this, the hotel has become a little bit outdated and there is a need for refurbishment. The actual 5 star hotel respective services, rooms food etcetera would rather suit 4 star +. However we have understood the hotel will be completely upgraded next year under the new Hyatt brand.

The hotel is nice. Beachfront with a great pool. Kids club is awesome and Lucia is really great with the kids. The entire kids club staff is awesome and we love our monkey tattoos. Breakfast is very good with wide selection. Livcation is quiet but 10 mins walk and your back in the life area.

Hotel is dated and tired. Stone facia blown out all over the place. Paint peeling everywhere. Bedside tables didn't have drawers. No console table in room to put stuff on. No way to connect firestick or other device to tv. 3 switches to turn on lights in bathroom. Bath doesn't work, looks like deliberately disabled but no walk in showers to replace. Entertainment poor. We ended up finding better entertainment in Grupotel Maritimo but that was a bit of a walk. May promote itself as 5* but maybe 3* plus. Look for better value for money. There has been a lack of investment here and it is plain to see. Indeed the hotel has just been sold to a Swiss fund who will hopefully restore it to its former glory.