Starting on a positive we booked this particular hotel due to its close proximity to Los Alcazares, it’s good value price for an all inclusive stay and based upon a very attractive write up by a major chain Barcelo Hotels. It was described as a brand new member of the hotel chain. We arrived at 3:00pm from another Barcelo hotel in La Nucia in the north of Alicante, which was immaculate and beyond reproach. First impressions of this hotel were not good with a drive up to the hotel that was unkempt and not attractive and a fowl sulphur smell in reception. The allocated room didn’t fit the description of the superior room we booked. The receptionist maintained that it was a superior room no 54, but clearly considering the description attached it was not. The sofa in the room description did not exist and in fact the room was too small to fit one in. The terrace was filthy and hadn’t been cleaned for our arrival, with cigarette ends. The receptionist said it was due to the bad weather that morning, but as we were staying in the area for the last 8 days we knew the rain was 2 days prior. They sent a cleaner to clean the terrace and she was surprised at its condition. The door to the room didn’t work on arrival and this was despite 3 attempts, being sent back and forth by the receptionist. The maintenance man was called to repair the door and although he spoke no English he was very pleasant. On day 3 we didn’t get a cleaning service or fresh towels. A note was pushed under the door saying this was due to the do not disturb sign, but we hadn’t put one out. There was one on the door when we looked and we now have two signs in the room. So not very easy to deny someone else put it there. I would suspect the maid. Day 4 the maid had been but the bath had not been cleaned and there wasn’t fresh sheets, she just made the bed up changed 2 days ago, but at least we got towels and the floors appeared to be mopped through. The terrace however hadn’t been touched. The bathroom was not up to 4 star ‘superior’ room standard with poorly grouted areas and holes in the tiles. The surrounding area of the hotel is quite barren and unattractive with unkempt areas, a no go beach area due to dirt, we were told not to use it by the lifeguards of the hotel. It is advertised as a quality for the hotel on Barcelo website. In fact we booked this hotel without taking cancellation as it sounded perfect. Had we taken the cancellation we would have chosen to leave. We stayed on an all inclusive basis the drinks were very good and the food was adequate to good. We love Los Alcazares and Cartagena and have visited the area on numerous occasions over the years, but this is a hotel we probably won’t use again, which is a shame as it could be so much better with more attention to detail. The hotel is 95% occupied by Spanish guests, but still quite empty with about 50% total occupancy. This wasn’t a problem to us as we were looking for a relaxing quiet break. However I feel it is fai
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