홀리데이 인 익스프레스 마운틴 뷰 사우스 팔로 알토(Holiday Inn Express Mountain View - S Palo Alto)

Nice area, nice people

除了早餐比較簡單，其他都好（不要訂沿馬路的房間，會比較吵）

體驗極差的酒店。前台服務再三確認的訊息，酒店完全不認賬，亂扣費用，不做提示和不提供小票。酒店裡有一股難聞的味道，感覺像是motel。

We had bugs in the bed and the bathroom we ask for the manager to call and they never did. Very frustrating when we had to be at the Stanford hospital at 4:30am and they would not even let us get the complementary breakfast before we left for the hospital.

Our family stayed there for a Stanford hospital surgery so we had to get up at 4 am we went to get coffee in the lobby then my sister needed milk out of the little fridge and the desk clerk said we could not use it because breakfast wasn’t until 6 am. So my sister said I can’t believe it we weren’t asking for food just a little milk for her coffee. Also my sister had cockroach’s in her bed and bathroom. Their customer service could use a little help. Otherwise it was an ok location . I think my Aunt and sister needs some sort of reimbursement from holiday inn express. And an apology. But ******* was an easy and good experience for myself and my husband.

We did not have a good stay. Friday night wasn't great because the walls are paper thin, but Saturday night was horrible. There were people running up and down the hallway and being extremely loud from about 2:00 AM until about 4:00 AM. I finally called the front desk at 3:00 AM and asked them to stop the loud noise. It quieted for about 5 minutes and then continued. We were supposed to stay for 3 nights, but told the desk clerk the next day what had happened and that we were definitely not spending a 3rd night. She completely understood, but said she could't credit us for the night, but her manager could okay a credit back through *******. We called ******* on Monday and were told the manager denied our credit. She said we booked three nights and had to stay, no matter what had occurred. We will not be staying at a Holiday Inn Express again.

Property was great. Rooms were loud lots of families there running down the hallways people slamming doors all times of the night. Definitely not a relaxing stay for us. But, would be great for someone with a family.

On check-in the staff was very nice and accommodating. Mold in the grout in the shower is always a bad sign. In the morning I could hear people taking showers in adjacent rooms and people walking around in the room above me. So noise from other rooms was an issue. On check-out the desk person didn't even ask how my stay was, just printed my receipt and was done with me.

The stay at the hotel was great. Ms Tracy at the front desk was very nice and helpful. I would definitely stay again.