Hawthorn Extended Stay by Wyndham Mount Laurel / Moorestown

Inconsiderate staff when reporting loud guest The first night was okay, there was a family above us who let their kids run around jumping around into the next day starting at approx. 6am, I slept through the beginning of it, my lady and my 10 month old woke up first. I called the front desk and reported them. It stopped briefly (maybe because they were on the phone) then started again. This time they were being smart about it. I called again maybe a hour and a half later again because they would not stop and told the desk I’m gonna go up there myself and it may be a problem if you don’t handle it. I was angry at this point and hung up the phone on the young brown skin lady at the front desk who looked approx. 20-25 yrs old. In the end they gave up (sorta) after not getting a reaction out of me. We packed our bags and left at 12pm. I’m not the type to bother, I give my kids a range of freedom, I’m a cool dad so for me to have to call the front desk it really had to be a problem. It was not noises I could just “get through” especially once they started being smart, it’s like they let a chair fall on its back on purpose because we reported them. Luckily I have a level headed woman, because she could’ve turned the place upside down. May stay again if it’s my last resort. If I have an option I’ll pass from now on. Oh and btw the guys at the bar are thirsty 30-40 y/o divorced men hitting on women just tryna bartend. Poor lady.

Not a great experience Very clean. Housekeeping staff was great. Front desk was hit or miss with some more willing to accommodate and fulfill their duties and responsibilities more than others when it should be uniform. I had an exceedingly large amount of luggage and personal belongings which required using a cart to get it downstairs when I was leaving but there were none available and when front desk saw me struggling when I went to ask about a cart, I was told someone was going to meet me at my room. Four trips downstairs later and still NOTHING AND NO ONE! Very unlikely to return.