I was looking forward to relaxing for my 3 night stay at the resort. Unfortunately from the minute I walked into my allocated room I wanted to run away. The rooms were dirty, the bed sheets were worn out, the room door did not shut properly, the property is in a bad state. The rooms have not been upgraded. In terms of provision of WiFi they can install a router in each room but they will not do so. There is no access to WiFi even in the reception area. The staff kept saying the server is down. The staff don’t know how to answer calls, room service is poor. The staff say I will come in 2 minutes and they don’t turn up until you ring them the second time. From the picture you can see worn out bathroom towels provided. This resort may be suitable for the locals but not tourists. Mr Khan would not have to spend time pleasing guests if the property and services were well maintained. The laundry sheet says same day delivery but when I asked for my laundry in the evening I was told it will come the next day. Mr Khan got defensive when I raised this and he told me this is not London.
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