Custos Hotel Lubyansky

酒店很坑，晚上12點到，前台不怎麼會説英語，對外國人不友好，前後來俄羅斯四次了第一次聽説需要提供上一家酒店入住的註冊證明，光有移民卡和簽證還不夠，於是花了2個多小時聯繫前面2周住過的所有酒店要求出這個註冊證明，凌晨2點多才搞定住進去，早餐也很垃圾，一杯咖啡幾小片麪包，2份小菜就打發了。。。另外酒店在小巷子裏，出租車都不願進去，願意挑戰自己耐心和溝通能力的人可以選擇入住，服務和設施等完全不是所謂4星級的。。。

很乾凈，服務態度好

I stayed 3 times alone and all time I chooses standard room with double bed, the price is high, but acceptable. The main problem is the lack of sound insulation between the corridor and other rooms. I heard my neighbor shaving and what he was talking about with his girlfriend. The arrangement of some rooms is not clear, in the sense that last time I was not able to use the closet due to poor access to it. In almost all the rooms there is nowhere to put even one suitcase and, as a result, you open it on the walkway to the bed (and I was lucky because it was the smallest suitcase). The last time the guard was rude, because the receptionist was absent and the guard said wait 30 minutes

It's been 1 week. There are staff who do not speak English and are unfriendly. He doesn't even laugh, and he's blunt. When I stayed on the first floor, it was noisy because there was no soundproofing. The second floor room smelled like cigarettes. it was so serious.

Rooms are little bit small. Unfortunately the heating system is not adequate. It was significantly cold.

People are so unfriendly. They make me feel bad.

Very friendly staff, very clean property, we are coming back for sure

I was not provided with the room that I paid for an

Not bad hotel in City Center.