라 퀸타 인 & 스위트 바이 윈덤 모스크바 풀먼(La Quinta Inn & Suites by Wyndham Moscow Pullman)

We booked our reservation on ******* 2 days prior but the staff couldn’t initially find us in their system. Luckily they were able to accommodate us and they were very helpful in the process. The property has been updated since we last stayed there in 2017 and looks very nice. The negative of this property is that the doors and walls seem thin so there is some noise from the hallway. Breakfast was ok but I did arrive right after a rush so there wasn’t much selection.

Employees could use better training. The man at the desk gave us the wrong directions to the elevator and insisted it was just on the other side of the doorway, when in reality, it was down the opposite hallway. We asked in advance for a pet friendly double queen and the gut tried to put us in a queen single. No big deal, just need a little more customer practice.

Service with a smile, that’s what came to mind. Super friendly and the whole place was super clean!

We absolutely loved this hotel. It was amazingly quiet and had such accommodating staff! We will definitely be staying here is we pass through again.

Somewhat biased as we were exhausted from a long drive. We had to wait for the ONLY staff person on duty at 7pm to finish a prolonged phone call with another client before we could check in. When we arrived at our room there were huge blowers and a damp carpet. We went to ask for a different room. The ONLY employee was on break. We had to wait for her to return. We got a room without issues. UNTIL the children started the early morning shrieking in the lovely atrium/breakfast room because the sound quality was great! What child could resist and what modern parent would intervene. We will look for other options in Moscow in the future.

Ample parking. Quick check in. Room was big with comfortable bed. Breakfast a plus.

Overall hotel needs updated. The pool had tiles around it that were loose and cracked. We had to take the net and fish a wad of hair out of it and the hot tub didn't appear clean. We had to ask for new sheets on one of the beds as they had hair on them. The room looked like housekeeping took short cuts, not vacuumed well, crumbs along edges and just not clean. Bathroom didn't have and hand soap or hand towels and the bathtub was stained and dingy and had hair in it. We went to Walmart and got our own cleaner to clean the tub. Would not recommend unless it undergoes some renovations. On a good note the staff we saw and interacted with were very nice and accommodating. I feel like it was short staffed so maybe that has something to do with it.

Our stay was nice, it’s an older hotel and the lighting in the room is not great, but it’s in a great location and the people were all very nice.

First room given wasn't finished/beds completely unmade. Second room missing lightbulbs, dirty bathtub, broken chair, lamp base dirty/greasy.