Gardea SoulFamily Resort

We were happy with our stay until something happened that quite shocked me. As every day we went to the gym, my husband does professional sport for his job so the gym was a must for us. The gym is small but okay to do your practices. The first days we shared it with other people, switched machines and everything went well. Yesterday we entered the gym and there was a lady doing excercises with a personal trainer on her phone. We entered with our daughter, I smiled at the lady and we wanted to start our gym session. Before I could even start she looked at me and told me I was perhaps going to make too much noise for her ‘personal gym session’. I didn’t understand what she meant first so I was like: “well.. okay? So how can we workout without making any noise”. She made quite clear in an arrogant way it was better to leave because she could not train like this. My daughter of 4 years kept asking why we could not stay. Crazy enough we were so shocked, we left. We left waiting for 20 minutes in our gym clothes in some chairs ‘until she was finished’. After 20 minutes my husband told me to enter now because everybody had the right to go to the gym, it’s a public gym. We entered in silence and again she started acting arrogant towards me, she was clearly not amused with us entering. She even told at her personal coach loud enough: “wir haben wieder besuch”. When I told her my husband is a professional sporter she answered with: “I really don’t care I have my personal gym session”. When my husband came in between of the way she talked to me she start saying 10 times that’s my husband was aggressive. Imagine telling her this after my husband waited for 20 minutes in a chair. Who would even accept this in the first place :)? It would be the same if I go in the pool taking swim lessons and ask other guests to wait. When she left, I had a feeling she would go upstairs complaining at the reception. I went up and I was right. She was almost in tears putting up a whole show telling my husband was ‘aggressive’. Even using this word is really a big thing I think to use in public in a family hotel. She part that was worst for me, is that the receptioniste and manager went fully in. They took sides and made my husband look bad in front of all the guests that were in the lobby but also in front of our daughter. While we had to explain why this lady who was almost crying at the reception, was the same that told us to leave. Could you imagine? We will leave one day earlier because for me this ruined my vacation. I never had some situation like this before. Imagine a woman kept telling loud enough my husband is aggressive? That’s a big word to use for a person who did not do anything aggressive. That the hotel went along with her ‘victim act’ is a very said thing They send us a free massage by mail but for me this does really not change anything because the way they have treated us hurt me. I will make my story also public on social media because of the

Personal service, incredible food, stunning scenery and amazing kids club - this hotel surpassed our expectations and was perfect for us in every way. Our children (5.5 and 3) loved the pool slide and kids activities like gardening and cheese making. The facilities for young children are fantastic, especially for such a small hotel. It was the first holiday we’ve had as a young family where we felt genuinely looked after and we had a break! Highly recommended :)

Lovely resort nestled high above the lake with views of the water and mountains. Staff was excellent and the rooms very comfortable. The restaurant served up an excellent rotating menu with local fresh ingredients. When they say family friendly, they mean it! Pizza parties, craft classes and magic shows are all on tap for the little ones, and there were many staying while we were there. Overall an excellent stay if you don't mind little ones everywhere.

Exceptional location, away from the busy waterfront with a great view of the lake and the mountains. Very clean and comfortable rooms. Delicious breakfast and set menus for dinner. Maitre Chef was 120% on with his team. Highly recommded! Love it!

Absolutely fantastic stay in Gardea Hotel, everything was superb from the front of house staff helping us to organise activities each day through to the catering team who looked after all our dining needs in particular David. Could not recommend the hotel more for a stay in lake Garda and unforgettable family experience

Excellent and very accommodating staff.

Its a super new, beautiful family hotel. We picked it since we booked the day before and were lucky enough to find such a gem last-minute (I guess it is only because it is so new and still a "little secret"). Everyone is incredible friendly - when we arrived early in the morning we were invited for breakfast while the room was prepared. We have 2 kids (2.5 + 5 years old) - they both loved it in the kids club (of course not staying there a full day but for a couple of hours to do arts and crafts or do kids-disco - which was enough to have a few kids-free hours and relax). The (heated!) pool is perfect for the kids to play in and in the garden there is a little playground and trampoline to entertain the kids when having an aperitivo. The food was amazing - a four course meal for adults and 3 courses for kids (kids can either have the daily kids menu or there is always pasta with tomato sauce / Pesto / bolognese etc. on request, free of charge) which we thought was perfect! In the end we only occasionally left the hotel in the 4 days we were staying there as it was an allround perfect little get away!

best place to stay in Torbole! best location, and in general very satisfying place, very relaxing, very comfortable, tasty food, good rooms, nice territory, great pool area, bar. Everything was great, really enjoyed our stay with kids.

Hotel stupendo, nuovo e ben curato, una delle cose migliori la cura che hanno per i piccoli ospiti, dalle piscine all'intrattenimento al cibo. Molto belli gli spazi comuni e le camere con ogni confort. Personale super gentile e disponibile che fa di tutto per metterti a proprio agio. Davvero bravi