We stayed in a 3 bedroom apartment. The apartment itself was very spacious and modern. The water pressure and temperature of the showers was fantastic. Unfortunately there were quite a few negatives which almost ended our family trip early. The apartment ocean view apartment’s view was obscured by scaffolding from current improvements that are taking place. The pool area had used bandaids on the ground. The customer service was less than ideal. My sister called to enquire about a second parking space and was told they should check and let us know at checkin. I checked in and was not aware of her request. Her request was not acknowledged in any way and we never received this extra car space which meant moving cars every few hours to accommodate for time limits on street parking. The biggest issue for me is that the apartment was advertised as air conditioned. There was 1 air conditioner in the lounge room. The apartment we stayed in was long and skinny. The bedrooms felt like they were around 40°. I turned the fans and air conditioning on as high as possible and managed to cool down the front two rooms to a liveable temperature, although definitely not the most comfortable. The end bedroom was the master bedroom and was so far away from the air conditioner that I could not cool this room down. I am 7 months pregnant and was unable to sleep at all in this room due to the heat. I was forced to move a mattress on to the lounge room floor to be able to sleep. I’m sure you can imagine that sleeping on a mattress on the floor at 7 months pregnant is extremely uncomfortable and resulted in a considerable amount of back pain. I considered the option of relocating to another hotel, but none were available. I also considered leaving early, but as we were there to celebrate my nephew’s first birthday I struggled through. We would not stay here again.
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