몬투이리 Museu Arqueologic de Son Fornes 근처 호텔

The most amazing hidden gem in Mallorca! An excellent experience from start to finish, such a helpful team of staff, beautiful well maintained grounds, wonderful swimming pool/sunbathing terraces, plentiful sun loungers and high spec accommodation and lovely food,. What more could we ask ! Thank you Son Julia, we will be back!

I must admit that writing negative service statements is probably the least funny things I could imagine during my own vacation. But, my latest experience, even before arrival at the Marriot Vacation club, was so annoying that I cannot resist doing it. I am not sure how bad this review would have been if I was not enjoying a fantastic private pool with the family in another location while writing my comment. We are owner at the MVC Son Antem since a couple of years and do hold Platinum Elite status (after titanium for some years) of the Bonvoy Programme. We requested a paid upgrade from a 2 bedroom villa to a three bedroom villa. We were sent from MVC Reception and hotline to the resort check in reception. After directly approaching our MVC seller, our request was again sent to the resort reception. It was obvious that the coordination between the two parties was lacking. Even worse: after our complaint we were sent an e-mail confirming that there was no capacity. Further, we were told that the request should have been handled by MVC. But, as a matter of politeness he answered our mail. Then, we called the hotel and asked if there was a chance to enter the villa a bit earlier than 4 pm. This was the worst call I could think of. We were lectured in the worst tone ever that check in was 4 pm. After telling that we as platinum elite member would appreciate if he could at least check availability, sine we also do not request late check out, he within a second confirmed no availability and that check out time is 10 am. No matter what status AND: he really hung up on me!!!! I called again and this guy really told me I was the one hanging up or the line might have broke. Absolutely incredible. At this location I do not even feel honored as a guest, not to think of being welcomed back as a loyal Bonvoy Member. I am sure we’ll will enjoy our vacation, but surely not expecting any kind of service quality. We have used several locations at MVC already, all good so far. I hope it was just bad luck, but seems more like structural issues. Thomas