Reservations for a king bed, confirmed, then told via phone call there was no king available. We had been changed to a queen. When we arrived, we were given a room key. The room was occupied by someone already with their personal items in room. We had to find and alert staff, then told there were no rooms. After several phone calls, offered a different room without credit or compensation. Very unsafe situation when entering an occupied space, without the guest knowledge. Not sure we’ll stay there again.
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