스타 호텔 몬트로즈

I can't praise this hotel and it's staff enough. After a disastrous visit to the Limes, I rang a number of hotels to try and get a last minute booking for my husband for the night as he was going into hospital the following day for major surgery. After ringing the Star Hotel they rang me back immediately to confirm they had a room. On arrival my husband was upgraded to a fantastic luxury suite which was totally out of this world. The staff were all helpful and friendly and all went the extra mile. I thoroughly recommend this hotel and can't sing its praises enough. Well done to The Star and its staff, you are all stars 🌟

The only thing good about this place was the girl behind the bar who seemed lovely. The twin room was so dated it was unreal, like stepping back into 50's. The wallpaper peeling off, dirty windows, plastic shower extension, uncomfortable squeeky mattresses, horrible bathroom.....I can't even comprehend how this is even listed as a hotel. Judging by the photos maybe they have better rooms but the one I stayed in was not something that should be advertised as a hotel room. Disappointing is an understatement.

We arrived in the morning to check in as we were going to be late checking in at night. We arrived at 11:30pm to feel as though we were a pest Checking in as staff were on their break outside. We were then taken upstairs to our room which was not made up and still dirty. We had to offer to help make the bed as we were tired and wanted our bed. The duvet cover had holes on them. The shower got a quick wipe over and the shower door feel off and the loo stopped flushing. The carpet was thread bare. Really not worth the £110 we paid. We tried to check out and talk to someone in the morning and they said they had poor English so to email manager. A week later we.are still waiting on a reply.

It says kids of all ages welcome but no cots available for infants which is false advertising. Parking only available for two spaces which designated in the smoking area which could be really busy with locals drunk and smoking while leaning on the cars. Access and egress is situated also in the smoking area which isn’t suitable for kids. No running tap water in the room which is not mentioned in your dosage while describing the rooms. I’m glad the room came with bed linen which was stained and not common practice as the room had not been cleaned properly which is inadequate for the price paid. All in all a terrible experience and very disappointing. No food available for a hotel which is strange to say the least. Breakfast was available which was undercooked and not up to standards.

Really not suitable for business travelers. More suitable for anyone looking to film a 1960s film or to programme. It was like stepping back in time 50 or so years. All fixtures within the room were worn or broken and the olive bathroom suite had rubber hoses for a shower. Definitely no return visit for me. Staff are friendly and does a good breakfast.