카스텔로 디 몬테구포니

This was a stunning castle to stay in. The frescoed ceilings were gorgeous. Loved every minute that we were there. The staff were wonderful. The only thing i would recommend is to add a vending machine and maybe to offer pastries in thr morning.

Staff was not very polite. Restaurant was closed for the duration of our 1 week stay. Toilet didn't work properly and we had to provide our own toilet paper. Rooms didn't have screens and were cold. There was an additional charge to have heat activated. Charged additional $150 cleaning fee for 5 days and they required us to take out our own trash and recycle.

The apartment was far too warm, with its thick walls and no air conditioning- We could not sleep at night, our 11yr old daughter had to take cold showers over night and my heart rate was raised by the Intense heat- they only provided small plug in fans that circulated the hot air- we conferred with other guests with Small children and they were aghast they did not provide air conditioning units in any of the rooms- we all were not sleeping well. The hotel does not have a concierge or any assistance with luggage. The apartment was basic, not cooker, proper cooking utensils and cleaning materials. The rooms were never serviced throughout the week we stayed and towels or bedding were not changed. On the plus side the setting of the hotel is Stunning although the castle is run down but rustic and beautiful. The restaurant was good, with an amazing view across Tuscany’s country side- and the staff serving were lovely and friendly. However, no bar services during the day or lunch available. The pool is lovely but no pool side staff to monitor behaviours in the pool- we did note some full on, inappropriate behaviours in the pool in-front of young kids which wasnt good. Overall, I would not recommend this accommodation in the hot summer months for families with young kids but spring or winter would be better for children.

Worst accommodation and service I ever had in my life. We just came in July with 40C and there is no aC in the apartment. The apartment keeps the heat and makes even hotter. I am 6 months pregnant and have a 2y child in the apartment and when I complain the the property they said I should be the one who had know when they do not have written ac when you book its because they dont have. It was not written anywhere when I made the booking it was no AC They say there is wifi but its a lie. The wifi only work in the reception. We came here for vacation and we could not enjoy since we were dying inside the apartment The property just offer fans. 3 fans and they said should be enough. Really?? They said open your windows yes sure then get 1000 mosquitos bites. They don’t care about the customers just take money from the fake ad reservation they offer. Basically they said is my problem and I should be the one who had know there was no AC. Do not loose your money and vacation.

We had a terrific time at the castle. The place was beautiful (grounds and building) and our room was comfortable. We used the kitchen every morning and even made dinner a couple of times. We also knew we needed to bring extra toilet paper and there would not be room cleaning. Our room was pretty "vanilla" as there were not any antiques or older furnishings that we saw in photos of other rooms. We were disappointed by the night-time noise. We were in room 10 and the kitchen to the large suite was over our head and it was VERY noisy when others were in that space. Valentina was the most gracious host- she gave us a private tour of the chapel and the "Galleria." We also appreciate that the restaurant did a small take-out dinner for us the last night we were there as we had a very early (3am) departure time the next morning. It did feel "deserted" at night time as no staff were present. Not sure what one would do if there were an issue.

I wish I could write a better review. We’ve stayed here maybe 5 times over the last 20 odd years, and have an affection for the place. The issues have all been covered in other reviews - and this time was our last. We checked out two days early (no hot water in our apartment, bare minimum amenities) and there was no interest or care as to why. Worth it as a wedding location but not for a comfortable vacation. Beautiful location, poorly managed, and much better options in Tuscany for your money.