킨타 레알 몬테레이(Quinta Real Monterrey)

The room was disappointing. The hotel requires a lot of maintenance. We even had a drainage smell coming out from the shower, that I reported but nothing was done.

I was given dirty room, food everywhere, and bathroom and bed un done. Second room had a full tray of dishes at the door.

Like: Design and architecture overall, clean room, good smell, location is amazing really good restaurants that you can go walking. Dislike: Tv was old and the remote as well so very hard to watch tv and change channels. Service and friendliness of the staff is not great unless maybe you are dressed really good then they are nice. Breakfast overall was really poor. The prices are extremely high for example the huevos rancheros was like around 500s pesos. We ended up ordering pancakes. They brought to us 3 pancakes literally with one side choice. No presentation or guarnish very plain. For these prices i was expecting something at least with good presentation and above average taste. Amenities: One of the reason we picked this hotel was the inside pool, it does have an inside pool but no heat. I think this should ve disclosed. The water was so cold it was impossible to get in and swim. Other thing, there is only 2 complaiment bottle of waters per day (500ml). I called to ask for more water and they transfer me room service I ended up paying 2 more bottles for like 250 pesos, tip included not even gave me the option. They didnt disclose that and I ended up paying double tip. Overall, not impressed for a high level hotel. I will try something else next time.

Very underwhelming stay overall. We booked the governor’s suite for the weekend as we were attending a wedding. Our room smelled of cigarette smoke and our towels were stained. The bath tub was also dirty. Throughout our stay we simply kept running into issues that didn’t feel like a five star hotel. When the room was serviced the first day we didn’t get new hand towels or wash cloths. When we called to get more, it took three calls to get them delivered. They also do not refill the nespresso pods and claim that only the first three are free. Shocking coming from a five star hotel. There was a random piece of loose concrete on our balcony. Our air conditioning also was not fully working and they claimed to have fixed it but it was clearly not. At the wedding which was on site, the food was very average (lukewarm soup and beef) and the beef was overcooked and looked boiled and gray. The waiters at the end of the night asked several guests for tips. Absolutely shocking and I’ve never seen a request for tips from wedding guests. Service at the wedding was not very friendly and this just soured the night. Not returning to this hotel. Very average stay for a five star hotel.

Location is excellent but the property is dated and service is slow. It has seen better days.

This stay was a real disappoin**ent I understand that the property is tired, its old, and that’s something nice about it… but i cant stand the bad service. There was one morning that we didn’t shower because there was no water on the hotel… the service, the cleaning of the room was after 5pm, and very bad quality! Disappoin**ent.

Customer Service wasn’t great. Two hours plus to get towels. Front desk is terrible.

The architecture of this hotel plus the decoration in addition to the art and the integration to the natural resources is perfection. I would stay here again.

The rooms need to be updated it once was a great hotel, but now it seems they let it go