Passalacqua

This hotel is one of the best we have ever been to. The love for the details is enormous and that's what it is all about. Regarding functionality there is still room to improve. It's obvious that the look and the design - besides the service quality - count the most for the owner family. It is a very expensive pleasure to stay at that hotel but the guests are fully rewarded for their willingness to spend a lot of money. The generosity of the hotel is extravagant and the employees pamper the guests in many ways. It would go too far to list all the different experiences we had but everything (with very few exceptions) was outstanding. Well done!

Stunning property, fantastic food. Service was very average, spiders in the room (x5), suit was ruined during turn down service (which the hotel fixed at my insistence) - there was also absolutely no accountability or apology for any of the above or for locking us out of the property for 30 mins after a boat ride organised by the hotel. Not what you’d expect after paying EUR1300 a night.

Setting aside the attention from the ludicrous title of world’s best hotel - no such thing in my humble view - Passalacqua does what it promises well: a beautiful boutique setting by lake como to take your breath away. The problem however is the 100+ travel agents, photographers, event planners, and every travel magazine on the planet either staying in the hotel the same time or passing through - something for the management team to be careful on - but other than that simply beautiful.

Never have I been so eager to offer tips or recommendations on a property. My first tip is deciding what you are looking for in terms of a holiday at Lake Como, we thought we were getting a 5*-luxury hotel. With all the media hype of the last year and high marks with Andrew Harper, we imagined Passalaqua to be the Villa Feltrinelli of Lago di Como. There are a lot of similarities with the aesthetics--- their interior design is shared by the same firm (BAMO San Francisco) and while Passalaqua has stunning Murano glass, Ginori porcelain, beautiful fabrics....it is nowhere near the service of Feltrinelli. Service falls short from the minute of an awkward check-in (your room isn't ready and we won't find you when it is) and when it finally was, a rushed introduction of the hotel with beautiful printed information of the property but nothing that was useful. On one of the activities they offered was called "bocce and bubbles", we love bocce, so we showed up at the date it was published in our welcome packet, only to have no hotel employee show up. The bocce court by the way was beautiful and we found that the best place for us. There is not a designated desk that says concierge, so we went to the front desk representative who assumed a concierge role. We found her to be so rude and unhelpful. We did receive eye rolls and lots of 'aloras' with a comment about our travel advisor's third-party lake tour being a "bad plan"--she did not seem as if she wanted to make it a good plan either. Her remark "this must be your first time to Lake Como, this isn't the United States" made me so upset I had to leave the conversation for my husband to finish. My best tip or recommendation would be to forego this property and if coming to Lake Como visit another luxury property with hopefully a staff that is trained for 5-star clientele. Service failures dropped at every turn. No food and beverage managers to be seen. The only employee pulling her weight was Stephanie at the pool. Lots of waiters standing around or pool employees hiding behind bushes. Just wan't what we are used to when it comes to service. Other tips would be to not wear your best shoes with heels as there is too much gravel, grass and uneven surfaces. Book a room with a lake view. Our view of Moltrasio was a metal garage door sprayed with graffiti. If you decide to come, ask in the beginning how to leave the property. Seriously. they make it very hard to go out in the town and then come back in. If you leave the side door, there are about 100 stairs up and down. The front gate requires an employee to open a gate, and at the lake level, you can sneak through the Moltrasio yacht club (that door is always open) A tip for breakfast would be ask for your egg order at the initial moment of contact. Otherwise no one returns to see that you are not a buffet-style guest. A tip for dinner--do not spend the money. Our first dinner was horrible. I could not eat my starter and wh

Simply Exceptional! Highly recommend! We dined at the restaurant and had a delicious dinner. I had the truffle pasta, which was absolutely to die for. The atmosphere was beautiful, with lovely live piano music. The service was excellent, and the property itself, the hotel and especially the grounds, was absolutely stunning. A truly memorable evening!

I went there with my husband for a romantic weekend, and the place surpassed our expectations — especially since I had heard so much about it from other guests and in the press, as it often wins hospitality awards. The attention to detail in absolutely everything is mind-blowing, and the romantic atmosphere created throughout the property is truly unique. The staff were excellent, always attentive and very friendly. We also had a fantastic mixology class with Andrea — I highly recommend it!