If you want to sleep in the room with bugs; mold in the bathroom, shower cabine not being able to close & consequently so small that you can not take a shower, toiletries& vanity sets not at all present, slipers of cours you do not have; where there is no space to put legs between toilet and sink; where you are going to pay breakfast but staff is going to tell you that you did not pay it; where the sheets are with holes, blanked is pree WWII dirty, towels 10+years of use greyish colur; where recept.manager is going to shout at you and finally where Genaral manager does not exist, then this hotel is perfect for you. About stuff better not to talk, receptionist that we waited for 10min upon arrival, then she arrived with unprofessional look, untidy, patches all over the face, hair not washed 10 days probably, everything on her screemed that need ironing at least, washing preferably - just like you were surprised being sleepeing when you should not or something else. Photos attached, so you can see at your own. However, if you do not want none of this and ask just for what you paid (4* hotel- for us it is clear what we expect, double room with breakfast) then you may be humiliated at the reception that they can do with your reservation what they want, that everything what they offered to you is good enough, they will not upgrade you ( eventhough you did not ask upgrade, just what you paid), since you paid so miserable rate. BTW rate was offered by hotel on well-known reservation site, and the only problem we had at that long trip (23days) using same site was this hotel. Apart from everything above they refused to give us invoice for our stay, so we will make complaint to Financial police in Italy, since obviously they are not reporting guests and paying taxes as they should. As being extensive traveleres for 40+ years, without a doubt this is the worst hotel we evere saw. And finally, if you decide to place official complain to hotels manager don't worry, you'll never get any kind of response. Awful and shameless, for us never again. Just one thing to add, do not be fuled with photos, ”villa” does exist but normal room are not even close to 4* hotel, I have been to 1* hotel long time ago being much better than this one!
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