애로우우드 리조트 & 컨퍼런스 센터(Arrowwood Resort Hotel and Conference Center - Alexandria)

We had to pay extra to use the water park, which was frustrating, but we did. Then we get to the waterpark, and there is green slime all over the floors and walls of the lazy river. You could actually feel it when walking. The pool with the lily pads was gross. Workers cared more about being on their phones, than helping anyone. Will never stay here again.

Facility is older but certainly unique in its design. Rooms are spacious but simply have not seen an update now in what I would estimate it 15 or so years. Waterpark is fun but as evidence on the remaining leafs on the fake palm trees, it needs some major TLC. The overall resort just feels worn out and tired. The ‘free’ pool is stuck in 1980 and you likely won’t find any ‘gym-style’ towels while visiting. Both hot tubs were broken while there and wouldn’t surprise me one bit if they decide to just fill one in with concrete (actually, they’ll probably just rope it off and let it rust away). Overall you pay a premium when you pay for a room plus a resort fee plus water park admission and everywhere you look it seems as it breaks, just remove it or put a board over it. If you’re looking for a place to take kids to get out of the cold, sure, it’s fine. If you’re looking for a truly resort experience, this is not the place for the price.

I needed to cancel due to family emergency and was not allowed to even do so despite giving greater than a 1 day notice. ******* said it was hotel decision and hotel said it was ******* decision. Based in this I will certainly not have daughters wedding reception there as we we considering. Stay away. Has been place.

The rooms were nice and clean. The pool area and water park were very run-down looking. Needs a good renovation. Kids had fun though!

No one really told me what amenities were available. Everything seems outdated and old but fairly clean. Tv channels were all off, clock was wrong, cool air doesn’t work. Maybe seems like little things but they all add up.

Room was dirty. Smelt like smoke. No air conditioning. Old boiler system and was already shut off for season. Room was hot and they told us to sleep with the door open. Asked for a fan. 35 minutes later and 2 more phone calls we got a fan that didnt work. Was miserable and staff was not helpful or friendly at all.

Poor staffing limiting options for drinks dining and activities

The room was great long with the hotel overall. But when we got there it looked like the room was not done being cleaned. There was a dirty towel on the ground, some sort of cleaning solution in the sink with water and water in the ice bucket. We told the front desk but no one ever came by to clean up the mess.

The room was clean. Staff was friendly. Room was dark and outdated. Beautiful view of the lake.