Hikyou Shirakawagensen Sansou Takefue

Merveilleux Ryokan avec un service exceptionnel. Merci à notre concierge Kendji. Le lieu est incroyable, le dîner également. Et, avec tout ce raffinement, ça reste simple et chaleureux. Bravo !

I could see Takefue being a stunner of a ryokan in its heyday, but currently it just feels tired and is WAY too expensive for what is being offered. In the middle of March, for nearly $2,000 a night we'd expect a world-class, meticulously maintained property with impeccable service. Our experience was not that. There was very loud construction happening during most waking hours. Management clearly made a business decision to keep operating a property and collecting large sums of money from customers while construction is taking place. The whole point of a ryokan is rest and relaxation, and the construction (both audibly and visually—you could see construction materials piled about, workers milling around, etc.) completely takes away from that ambience. That's something I might expect from a property in say, Mexico or maybe Portugal... not a luxury ryokan charging top dollar. Inside, it felt a bit like an old, unprofessionally run Airbnb where you'd open a cabinet and find clutter behind closed doors. There were random devices and books strewn about our room. The bathroom smelled slightly sewagey. Outside of our room, there was zero common space available to read, grab a tea/coffee, etc.—so we felt a bit trapped. My husband ordered sake during our kaiseki dinner, and it didn't arrive until 30+ minutes into the meal. For maybe closer to $600/night, this experience would have been acceptable. For what we paid—this was not worth it at all. My positive notes: the outdoor onsen that you could book by the hour was nice and our nakai-san was very sweet.

The room, the meals, and the service were all brimming with hospitality, making it a highly satisfying and wonderful journey. If given the chance, I would definitely love to visit again. I highly recommend for those looking for hidden gem in Japan. I want to come back again for my future visit to Japan.

tried to inquire about room change and adding guests by calling the numbers on google, their website and everything I can find. But either no one answer the phone, or it says the phone number does not work. Slow in responding to email as well

大自然に囲まれた温泉で非日常な時間を過ごしたい…と思い、 念願の”竹ふえ”に行くことにしました。 豪華な施設や素晴らしいお庭、地元の食材を使った豪華な料理、 アメニティの充実、スタッフの皆様の心遣いが素晴らしかったです。 でも、私が一番感動したのは、お水です。 超軟水？？クセが全く無いのです。 持ち込んだ市販のミネラルウオーターと味を比べましたが、 違いは歴然です。 滞在中は、お水ばかり飲んでいました。 かけ流しの温泉も最高でした。 入浴後、中庭でゆったり過ごしていたのですが、 靴下を履いていないのに足先が冷えず、ずっと温かいのです。 本当に素晴らしい温泉旅館です。 今回は一泊でしたが、次は連泊させて頂きたいと思います。

母の古希のお祝いを兼ねての家族旅行！ 竹ふえ様の幻想的なお庭等がインスタに載っていたので、 利用させて頂く事にしました。 お宿に到着すると、異空間で驚きました。 素晴らしいお庭でゆっくりしていると、時間の経過を忘れます。 お料理も温泉も素晴らしい！ 夕食の時に家族写真を撮影してもらい、 お土産として写真を頂いた事が嬉しかったです。 スタッフの皆様の心遣いで、最高に贅沢な時間を過ごす事が出来ました。 本当にありがとうございました。 是非、また利用させて頂きたいと思います。