아이엘로 호텔 - 센트랄레(Aiello Hotels - Centrale)

Room is clean, the cleaning lady is nice, but hotel doesn’t reply email, asked hotel inquiries for so so many time but still without reply

It's not a hotel. More like a rental apartment. No proper reception. No breakfast service. No plate, bowl, spoon, fork, or even cup is to be used or borrowed. I booked a superior room, thus I am not sure what makes it it 'more superior' than other rooms. No additional facilities. The area is a bit dodgy (like most train stations in all countries) thus to enter the apartment with so many instructions is a bit difficult. When we returned to the place at around 9pm, we were followed by a beggar. Rang the bell for so many times and waited for the door to be opened, the homeless person begged and begged us for money and started to touch our bodies. It was not a good experience.

This stay was for a weekend trip for my daughter and I. Although the hotel was under construction, we overlooked it. The comfort and cleanliness of our room plus the friendly staff made up for it. Will stay again.

To call this property hotel, is incredibly charitable .a sign 2/12x2/12’ with the letters AI is all that hangs outside. A few minutes passed till finally the “receptionist” buzzed us open. An elevator from the early 20th century took us to the third floor , which is the hotel in this very old residential building. Room very small but clean and neat. However, it took but minutes to find a water leak in the bathroom, which necessitated moving us to another , smaller room. When I asked for some compensation , I was told that I ordered a standard room and that the leaky room was actually an upgrade. The area around the hotel was repeatedly noted by the taxi and Uber drivers as very unsafe. The “Free Breakfast” was at a small restaurant OUTSIDE the hotel some 50 or so yards away( nothing stated on the booking page) and consisted of coffee, pastry and glass of orange juice . No receptionist at night. Stating that the property is over priced at cost of 204 euros per night is a monumental understatement .

Excellent location close to Milan Central Station and public transport. Instructions to check in came with video link and pdf in whatsup - it is worth to take a look the instructions in advance so steps go smoothly, otherwise all doors can be a bit chaotic. But I am sure you get help by calling, if you need. The only thing I was a bit disappointed was breakfast as coffee, orange juice and croissant - although everything was delicious - does not represent breakfast for me.

It is a b & b business with no one at the facility, we canceled Airbnb bookings to switch with the hope that a staff will meet us late at night, but it was stressful experience to say the least to have no staff on the ground. There was no indication on the listing that the hotel is remote operated, very disappointed on that regard.

What a cute hotel! A short walk from Centrale station. It doesn’t have a traditional reception, but check in was automated and easy and my emails were answered very quickly. The check in instructions were very easy to follow. The room is compact, very clean and modern with everything we needed. Large comfortable bed, in room safe, refrigerator, coffee pod machine, kettle, tea bags etc. The bathroom is so cute, but again, has everything needed, including a bidet, hairdryer, heated towel rack and magnified mirror. I would definitely stay again. Recommended.

It was hard to find. No visible entrance… awning with the name, etc. It was all locked up. Our taxi driver had to use his cellphone to call in, my cell wasn’t getting internet access. Otherwise, once we got in, it was fine😊