Before I write anything,I would like to inform you that it's more than 30 years' experience in tourism, but I have never ever seen such behavior .I took the flix bus from montpolier to Milan on the way, and the bus broke down. I sent them an a whatsap message to inform them that my arrival time will be a little bit late ..so they send a message in which they told me to pay a 50 euro extra service.i agreed but when I reached Milan I called them and they told you reservation is canceled without refund. So I was abandoned at midnight with my wife and my children. It took me two hours to find another hotel. My wife and my children were really scared .especially am from morocco, and it is my first time in Italy.
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