파크 하얏트 밀라노(Park Hyatt Milan)

とても綺麗で対応がよかった。また泊まりたい。ホテル内のスパもとても素晴らしいです！スタッフの対応も◎

出發當天因飛機誤機，因為有時差半夜趕緊就通知了酒店，本想着看看酒店能否通融把日期延後，或者加點錢延後一天，酒店那邊説要等到早上才能處理（有時差），等到早上處理的時候就説已經到了入住當天不可延後，取消！那肯定是入住當天！飛機是緊急情況不是當天是哪天？因為本來預訂了兩晚衹能放棄一晚從新再訂一晚（一共需要住兩晚）沒遇到過這種酒店，一點商量的餘地都沒有，一般情況都是可以商量的，畢竟是飛機的問題！等到離店當天下雨，因為門口太滑摔倒了，地上有垃圾。也沒有及時協助我們去機場（趕飛機）沒辦法，我們就拿着酒店給的兩個冰袋趕緊走人，媽媽現在腳還是腫走路一瘸一瘸，但因為我們還要趕着到法國，主要是根本就沒有什麼應急能力！也沒有幫助到我們！等我們到法國給我發郵件我不懂有什麼意義？讓我們看醫生酒店可以報保險呵呵。缺這個錢嗎？這種酒店不住也罷了，別花這個錢，又貴房間又小（本人住過最差的柏悦酒店，沒有想象中那麼好）服務也根本跟不上

Good location, nice rooms. Extremely poor service. Was informed of marathon impacting hotel day before arrival so unable to cancel within 24 hrs. Very dishonest practice. Cannot leave hotel by car between 7am and noon. We had to check out on marathon day. Was told by numerous people they would find a solution including moving car to location which would allow exit at 9am. Day before marathon was told to move car myself and hotel would not prpvode assistance. Further, was told only solution is to check out before 7am. Paying high fee to be stressed out and leave not well rested? Have to leave by 7am? Are we school children on the hotel's schedule? Concierge not helpful, management not helpful. All "service" is fake. When it really matters and they actually need to find a solution, they are lazy and will put no effort. Find another hotel.

Underwhelming rooms, with no artwork, cheap scratched flooring, cheap furniture. Old bathrooms. Staff poorly trained and unwelcoming. The lobby looks like a conference centre. Busy, loud and full of undignified people. Note they valet your car at a public lot 25 minutes away for 70 euros per night. They also immediately force you to sign a waiver that if your car is broken into at this distant lot, they are not responsible. Rooms are noisy with no proper sound proofing. Room not ready upon arrival. Staff generally useless and show a lack of initiative. Manager isn't even Italian. Total waste of money. Miserable excuse for a hotel.

We have been coming back to the Park Hyatt Milan ( PHM) from the United States for the last seven years and to us, PHM is truly our home away from home while in Milan. We go the same week each year, for our belated Anniversary and Thanksgiving trip and it has been, and remains to be, one of the very most special weeks of our entire year for so many reasons. My husband and I cherish so many precious memories of our trips to Milan stemming in large part from our repeated stays at PHM. I can tell you from personal experience that what makes the PHM so special and stand out from the rest of the other beautiful 5 * hotels in Milan that one could choose to stay at is that #1, from the top ( GM Simone Giorgi) down we have always felt thoroughly looked after and have enjoyed the little touches which have made our stays extra special. To us the most important thing that keeps bringing us back to PHM, and choosing it again and again each year over the other wonderful hotels, is that year after year it is the human touch and extra above and beyond efforts ( from all employees) that makes the difference. In fact, a warm and caring attitude among all colleagues there towards all PHM guests is something that they continue to prioritize and nurture. This is why PHM is not just another gorgeous hotel and amazingly situated for us, and why we feel that when we return we are returning to family. At the top, at the helm of PHM is Simone Georgi who is a very special GM because he is the one that sets this high standard of care towards all PHM guests, from the top down, made by every last PHM colleague. He honestly wishes to hear from guests about their stays and wants to make sure all guests feel well taken care of while staying there. He knows exactly what is going on at his hotel at all times because he makes it his business to do so. He fosters a caring and respectful attitude between all PHM colleagues ( they all seem to really love working there) which trickles down to how his colleagues interact with guests. He’s not just sitting back and enjoying the ride as GM. We just arrived back home to Florida and while there for a week, everyone went out of their way to make us feel most welcomed and special. Everyone went above and beyond to make us feel like we were at our home away from home. We left PHM feeling great as usual and excited to return. One of Maya Angelou’s most famous quotes hits home and explains why we keep returning to PHM: “At the end of the day, people won’t remember what you said or did, they will remember how you made them feel”. It is this feeling that we get while staying at the PHM that keeps bringing us and other guests back. Since I am finally getting around to writing this review after all these years, I’ll give some shout outs to some of the people ( and teams) that took such great care of us this past week: The unsung heroes, the chefs and the housekeeping services: I refer to these teams as the unsung heroes because while there

Our first trip to Milan and this hotel is situated right next to the Duomo and Galleria Vittorio Emanuele! Staff are all professional and friendly. Room is spacious, lovely bathroom but only thing is single sink which unusual for luxury hotel. Very comfortable bed.

Great hotel with an excellent & very convenient location accessible to all that this wonderful city has to offer, The rooms are well appointed and very comfortable & the staff are extremely helpful. I highly recommend the Park Hyatt Milan