마이애미버그 Miamisburg Historical Society 근처 호텔

Very clean Hotel with very pleasant staff from the front desk to housekeeping. Most professional housekeeping staff I’ve ever came across. Best place to stay with family, Shower was amazing and relaxing. No disturbances and very friendly service from front desk.

우리는 밤 늦게 인해이 호텔에 통과하고 멈췄습니다. 체크인은 쉬웠습니다. 밝은 주차장. 로비는 아름답습니다. 우리 방은 2 층에 있었고 좋고 깨끗했습니다. 그들은 아침 식사를 제공하지 않았지만 우리는 밥 에반스에갔습니다. 도보 거리. 우리는 우리의 체류를 즐깁니다. 그리고 여기에서 지나갈 때 다시 머물 것입니다. 모든 도움을 주신 관리자 B에게 감사드립니다.

룸 서비스는 훌륭했습니다. 그들은 매우 좋았고 모든 것이 잘 처리되었는지 확인했습니다. 어떤 날은 시끄러워졌지만 전반적으로 제 경험은 꽤 좋았습니다.

The lack of service at this property is atrocious and indicative of no leadership. Starting with our checkin experience, we had a request for adjoining rooms. I understand fully it is a request and cannot always be accommodated. Where I have an issue is the actions of the checkin clerk. When I inquired if they could accommodate our adjoining request, she said “no we are full”. She starts making our keys and I said “are you not even going to check and see if you can accommodate us” to which she says “the computer assigns the rooms”. This led to a lengthy discussion on customer service, especially for elite members. At this point, I knew she would not accommodate our request because of her bad attitude. I asked is there was an evening shift manager and was told there was no management available until Monday (checked in on a Friday evening). Next service miss was the cleaning of our room. Upon checking in, we see a dirty wash rag hanging from the shower rod and coffee spill on the desk. Another miss in service was engagement over the chat feature. Took 17 minutes for them to reply to my first chat question. Then, upon answering my question, I got a “do not reply as it opens another chat once we answer your question”. My reply was “Thank you”. Lastly, the Bistro had nothing in stock. Essentially you could get coffee and a muffin. None of the normal Bistro meal items were available. Another big service miss. Interior of the property has been recently updated. External building is very dated and not well maintained. This property falls well below the Courtyard standard and the standard of service for any Marriott property. Staff needs service training and likely needs new leadership that drives a culture of service. Highly recommend staying elsewhere if service is important to your stay. This property and staff is for the traveler that wants to do mobile checkin/checkout and never interface with anyone.

Comfort suites are generally clean, comfortable and include breakfast. This one is located near a series of shopping plazas. Our room was spacious with comfortable beds. The accessible restroom was well-equipped. Breakfast was good. There is adequate parking though. It does fill up on a weekend stay. The parking lot sloped a little and I found it tricky to maneuver. The walls were a bit thin, and that is my only real complaint. The staff was pleasant and did their best to check in and answer questions quickly. There are a number of good local restaurants within a few miles. The price was higher than I thought fair.