그랜드 비치 호텔 서프사이드(Grand Beach Hotel Surfside)

War vor paar Jahren dort, es hat sich viel negativ verändert der Eingang bzw die Hall nicht mehr so schön. Zimmer muffig Badezimmer nicht sauber fremde Haare auf dem Boden.

夫人、女兒入住的，很滿意。但是，不能看海，後來就升級為了海景房。整個攜程訂房過程非常順利、方便，攜程服務很好，贊👍

the front desk staff are not friendly and they are always too busy to answer calls, this hotel is really understaffed

The Front Desk staff is the worst I've ever seen, and if it happens that you need to call the hotel forget it it will not happen as they will not pickup the phone. they are very understaffed

Very unfriendly staff, it is almost impossible to reach anybody by phone in this hotel, very inefficient reception, personnel, and very understaffed

It’s a beautiful and very expensive luxury hotel, but we endured cold showers during our entire stay due to the water not heating properly. I reported it to the front desk. I called and left a message for the manager twice and he never returned my call. He knocked resort fees and taxes off our bill as a tiny compensation for our miserable cold shower experience. We will not stay there again.

Location is right on the beach. Very beautiful. Lobby is nice. Rooms are spacious and we loved the second bathroom in our suite. Could use a little TLC in some minor areas. There was a large stain on the carpet in the hallway on our floor. No cushion on the lounger on our deck. Checkout was 11, they gave us complimentary late checkout until noon but our room keys were deactivated when we returned from breakfast at 10:45 AM the day we were leaving.

The hotel is great! The service is excellent and the staff very friendly. They just need more beach chairs for guests on holidays. But given that the space is limited due to city codes, all was well during our stay. Keep up the great job!

All bed and mattresses in a very poor condition. You have to wait 10 minutes for hot water in the shower. Don’t order any food in the restaurant.