I decided to check in at the hotel before returning my rental car to save time in the morning and to drop off my sister who is handicapped so she didn't have to walk so far. The desk clerk gave me such a hard time checking in because my husband wasn't there (he'd made the reservation, but had been called away on other business) It took over 30 minutes for them to allow ME to check in, which ended up costing me extra for parking! Then when they finally gave us a room, it was as far away from the elevator as possible - not good for my handicapped sister :( After returning home I realized they'd charged me almost $50 for miscellaneous items from the mini bar! We took a single soda can from the bar. This hotel is not only NOT customer friendly, they're dishonest and difficult to work with. My husband is a Hilton honors member and filed a complaint due to the way I was treated and to date he still hasn't heard back from them either. Hilton is going downhill fast in our opinion
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