We booked a room for 2 nights, so that we could do an early check in with our kids after an exhausting trip there to only find out our room has been checked out to somebody else, and the room had to be cleaned. They still charged us for the full night (the made profit from the room 2x). They were able to check us in after waiting a couple hours. I had to hang around the lobby with grumpy kids for 2 hours, which completely defeated the purpose of being able to walk right into my hotel. I did call the hotel to let them know our situation prior to arrival and they still failed. Their fix was a complimentary breakfast and snacks, but the breakfast should have been complementary with the hotel (it was not that great). The hot tub was not running and appeared dirty. The one perk was the complementary shuttle to the airport.
번역