에식스 하우스 호텔 마이애미 비치(Essex House Hotel)

우리는 우리 방과 호텔 위치(10번가와 콜린스)에 매우 만족했지만 고객 서비스는 현재 존재하지 않습니다. 프론트 데스크의 사람은 질문에 짜증이났습니다. 얼음이나 격납고와 같은 간단한 것을 얻으려면 여러 번의 전화와 한 시간 이상이 걸렸습니다. 여러 번 우리는 프론트 데스크에 전화를 걸었지만 응답이 없었습니다. 고객 서비스를 개선할 수 있다면 훌륭한 호텔이 될 수 있습니다!

위치는 훌륭합니다. 하우스 키퍼는 방 청소를 생략했습니다. 방의 여러 조명이 작동하지 않습니다. 욕실 세면대 온수 수도꼭지가 제대로 작동하지 않습니다. 숙소는 약간의 개조가 필요합니다. 우리는 위치 때문에 호텔을 선택합니다.

The hotel itself is average and the food & drinks were very average, food tasted processed and not freshly made(avocado toast tasted metallic). The location is excellent and walkable to many things. Loved how close CVS was for incidentals. Grabbing an Uber was easy too.

Air conditioner in suite three didn’t work maintenance responded quickly and said that they would be back in 5 minutes but an hour and a half later no one. We went out to explore and later on still not working. Tv didn’t work but maintenance fixed promptly. We were offered to move to a room at clevelander but declined as we had opened the windows and dealt with the sounds from the street. Thanks to alcohol. The front desk did refund the resort credit.on a side note we went to get our free drinks at the clevelander and we told the waitress we might order food later. She never returned to even see if we wanted another drink. So we just walked out and spent our money elsewhere.

Getting to the room was a bit difficult, had to carry our luggages upstairs. The room was clean and spacious. The bathtub was large, but you had to climb into the tub to turn the nozzle, which was on the other side.

Front desk check in didn't tell us about parking, I had to ask. Also didn't even give us the Wi-Fi code or our complimentary drink vouchers. Floors were dirty.

Property is old. Nothing special. But centrally located on south beach. Right.in the midst of everything.

There were never enough towels to take a bath. The maid never left enough and when she did, she didn't leave any small towels. It took two hours to get a bucket of ice. They need an ice machine in the lobby where the guest can serve themselves.

Initial impression was great. Nice hotel. Great front staff. Room was spacious and very nice. A bit noisy at night but that was expected. Next day the bedding was changed. We were only supplied with one towel and 3 hand towels. No toilet paper was supplied and the roll was empty. So we went to the front desk and they supplied us with beach towels to use and a roll of toilet paper. The floor was very dirty. Not swept or mopped. All ok I guess. It happens. That night we had cockroach sutuation. We dealt with it. The next day we made sure to put out the door sign to have the room cleaned. Got back at 5:30 pm. Never got cleaned at all. Again, had to go to the front desk for towels. Nice place but frustrating with the housing staff.