A waste of money! We had three rooms rented for a wedding. At first, it was so great. It smelled nice, super clean, and good service One of the rooms was on the second floor and had a light out in the bathroom. They ended up just giving us from a 1 bed to a 2 bed on the first floor for no charge as a solution. Cool. The second room, nothing wrong and it was great. The third room had stains on the bed, cigarettes still put out and sitting there, and just a very gross atmosphere. They sent room service to the room and cleaned it quickly. The next morning, we go to the breakfast room. We were excited for Texas shaped waffles that we seen in the photos. Instead, we were greeted with yogurts, muffins, juice. Everything was out or not working— even the cereal and milk were “out” at the start. We went about our day regardless. It was cheap, so we couldn’t be too mad. We asked them to skip our room for cleaning as we didn’t want people in our room. We talked to the cleaning crew and just asked for three new towels and some toilet paper. They told us to just throw out the dirty ones to the hall. Pretty easy, cool. We checked out the next day, 30 minutes before check out. Shortly after we left, I got a call that I originally missed. No voicemail left, but I called back. No answer. I called again and was told that a blanket and all the towels were gone and we would be charged $200. I was so confused, told them how we didn’t take anything and it must be a misunderstanding. The lady said she would talk to her cleaning staff and call me back. I never got a call back- but I did get an alert of a $200 charge on my card. My boyfriend called back and they basically said there’s nothing they can do and the charge is final. I understand it’s a common truck stop and many people probably lie and steal- but why would I steal ALL the cheap (used at this point) towels and a blanket? Most of us brought our own blankets and just slept on top of the bed. This place is such a scam. Now I see why the room costs were so low- a $200 charge after is what you don’t see! If you have any debate on staying here- don’t. Learn from my mistake.
좋아요
101개의 리뷰