호텔 플라자 바이 카비아(Hotel Plaza by Kavia)

No window ( one small inside the hotel ) In the room smell disgusting - cheap cleaning detergent - I can’t breath. Shower is so uncomfortable . On the bed was many hairs . On the chair was a bottle - was from previous stay- they even didn’t notice and don’t clean, horrible . Service is slow and rude . Unbelievable this disaster has good feedbacks - I believe they cheat with feedbacks or pay to booking& gogle

Muy bueno, lo recomiendo mucho, gran servicio y amabilidad

The hotel had no water for a day and a half - this included not being able to flush the toilet or take a shower. 😑 Not acceptable! We will not be returning.

I really enjoyed this hotel. My husband and I needed a place to stay last minute and we were able to stay here for the night. The staff was very friendly and accommodating. The rooms are super nice and the hotel is close to many restaurants. The only thing we had trouble with when we arrived is that the toilet wouldn’t flush and the water leaked out of the shower. For the toilet one of the staff members came and fixed it for us and after that we had no problems with flushing. Other than those two things this hotel was perfect!

Amazing friendly staff! Super attentive and offered great recommendations for places to eat and drink. Room was super clean and spacious. Beds were a little bit hard though. Parking is limited and a block away but there were still spaces when we arrived and we didn’t mind the walking distance. Location is also perfect! We will be back!

Beautiful hotel in the heart of Merida. Great shower, beds and linens. USB for phones and great lighting.

Large and spacious room. The parking facility is very inconvenient since it is off property and you need each time to ask a staff mem ber to come unlock the gate. No access without the staff.

Great location! Very clean and comfortable room. We loved everything about this place.

The staff was always friendly and attentive. The only minus is that the parking lot is in a nearby block, it would be ideal if it was part of the premises, but it's understandable given the location and price. Overall great experience and value!